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Helpdesk - First line support

TalenCia Consulting - Helpdesk - First line Support

 

TalenCia is looking for a Test Engineer to join the team.

 

 

Description

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

 

Skills

  • Capacity to manage/followup with various stakeholders
  • Very good french-english-dutch

 

Details

 

Location: Brussels

Duration: 6 months + extension

 

 

 

 

 

 

Beschrijving bedrijf

TalenCia is a Belgian recruitment consultancy specialized in providing freelance IT staffing.
TalenCia's name reflects our commitment to you - a business partnership designed to make the best match between clients and talents.
Our experienced recruitment consultants have an extensive knowledge in the IT field. They will work in close collaboration with you in order to provide you with the highest quality service.
We at TalenCia understand the needs and expectations of both our clients and talented IT professionals seeking contract work. We consider every assignment as unique and experience has taught us the importance of flexibility, in order to adapt to client's requirements in a rapidly evolving market trends.

Through a dedicated and bespoke candidate service, TalenCia works with you, to find the company/organization to match your career aspirations and talents

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