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Ingenico ePayments - Incident Manager

Who we are

 

Ingenico is a global leader in the fintech market, with more than three decades of experience. Its footprint gives scale to projects and talents. Innovation is part of our DNA and our diverse community of experts keeps anticipating the evolution of commerce worldwide. We are shaping the future of payments.

 

 

What you'll do

 

Your mission is to be the guardian of the customer experience for the operational services delivered by IT through:

  • Incident Management & Service requests:
    • Follow-up the progress of the most important incidents and requests, organize and chair taskforces when required, and provide incident reports for the major incidents
  • Problem Management:
    • Ensure the correct priority is given to key problems resolution and that appropriate feedback is provided to the impacted customers
    • Organize proactive and reactive PM sessions to determine actions to be taken
  • Service Level management and reporting:
    • Provide performance reports to the Orms for the key accounts

 

Profile

  • Who you are:
    • Bachelor degree in IT or equivalent from experience
    • 4-5 years experience in IT
    • Client-focused and solution oriented
    • Able to plan and prioritize daily tasks
    • Respond effectively to changing circumstances
  • Must have:
    • Fluent in English, verbal and written
    • Practical experience working with an IT Service Management framework like ITIL
    • Either your primary area of expertise is around Windows systems and you have a good understanding of networks, or vice-versa

 

What is in it for you

  • Taking part in shaping the future of payments!
  • A Permanent contract with strong, competitive salary package, linked to profile and experience
  • Joining a dynamic, young and multicultural team
  • To become the best version of yourself, we put a strong emphasis on personal growth with trainings, coachings and internal mobility

 

To all recruitment agencies: Ingenico ePayments does not, in any circumstance, accept unsolicited resumes from agencies or any other party. Please do not forward resumes to Ingenico employees or any other affiliated persons. Ingenico ePayments is not responsible for any fees related to unsolicited resumes.

Beschrijving bedrijf

Ingenico ePayments is the online and mobile commerce division of Ingenico Group. We connect merchants and consumers, enabling businesses everywhere to go further beyond today's boundaries, creating the future of global commerce. As industry leaders since 1994, our innovative spirit drives us forward across all channels. We are the trusted partner of over 65,000 small and large merchants who rely on us to make payments easy and secure for their customers. With advanced data analytics, fraud management solutions and cross-border commerce expertise, we help merchants optimize their business and grow into new markets around the world.

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