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Process Analyst

Ref.: 006

For our Key Client ,we are currently looking for a Process Analyst for a long-term mission in Brussels .It is for a Telematics Project .

 

Please find below some specifications for this role:

 

1. Design Process

You are expected to 1.improve and automate the existing processes with a constructive approach; 2. design new ones (BPR / Business Process Reengineering). Your solution must be justified by a proactive listening of stakeholders, a consistency with the big picture and a positive influence on the general cost structure. The BPA is expected to structure a large amount of information within a process framework while analysing business processes and workflows.

 

2. Hands on

As a BPA, we expect you to:

- deliver a new process library fully documented;

- lead process redesign workshops, hold meetings to obtain validation from the different stakeholder;

- set up, evaluate the performance, and iterate your solutions 

- collect data, analyse information and redefine successful processes. 

- facilitate the change within various departments, educate business users responsible for managing and operating business processes

- define monitoring, measuring and providing feedback on process performance,

- create the requirement document for monitoring so that IT can set it up with our external partners

 

3. Key deliverables

The BPA deliverables will include the non-exhaustive tasks list: 

- improve the end to end customer journey;

- manage backlog clean-up and report advancement;

- set up a quick win process to allow program team to follow up adequately contracts evolution, system provisioning and systems alignment;

- define, obtain validation, implement UBI processes including onboarding, change driver, change vehicule, change dongle, cancel UBI... with happy flow AND non-happy flow;

- define and assist in setting up telematics ecosystem SLA's, KPI, reporting, monitoring and L1-3 support;

- review box logistics, harmonise and improve current logistics;

- validate GDPR compliancy.

 

Profil

Training and experience: 

University graduation (Lean/Six Sigma certification, BPM Certification or BA certification is a plus)

5 years of experience, must justify a of a strong analytical background, a problem solver driven minded and an excellent diagramming and communication skills. 

Languages: 

Mother tongue in French or English or Dutch with a good knowledge of at least one of the two other.

 

Knowledge and skills: 

A large set of skills is appreciated in project management, risk management and quality management. Methodology must be justified. A proven ability to run workshops and meetings, to deal with clients and other business areas, to sell ideas and to deliver excellent client servicing is valued.

 

Soft skills

- Self-starter and Go-getter, 

- Excellent communications skills in transversal and vertical (interact from operation to board level)

- Rigor, self-structured and reliable

- Adaptable and flexible

- Pragmatic and result oriented

 

 



 

Beschrijving bedrijf

Sparagus is a young and dynamic company specialized in IT Recruitment and based in Brussels. We are mainly active in the banking and insurance sector. We provide an expertise in the following areas: * Development/Software Engineers /Analyst Programmer * Testing and QA * Functional and Business analysis * Projects and Programs Manager, Change Manager, PMO. * ICT Architects * ERP Specialists (SAP, Dynamics, JD Edwards, Oracle, ...) * C-Level professionals *... We bring Talent to your Door --> Let's make IT happen

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