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Sogeti - Application Support

Sogeti is looking for an Application Support to solve technical and business problems of an HR application.

 

Job description

 

She/he will be responsible for

  • Follow-up of service quality
  • Follow-up of user requests
  • Guidance regarding the use of information systems
  • Management of incidents related to information systems
  • Liaise between the user community and the development team
  • Follow-up of the evolutions of the system

 

Profile

 

The ideal candidate has the following qualifications

  • Good general knowledge and experience in IT
  • Ability to diagnose problems
  • Ability to liaise between users and technical development teams
  • Knowledge of SQL and Oracle (Toad)
  • Knowledge of wiki, collaborative sites and social networks
  • Knowledge of a support tool (Smt, JIRA...)
  • Excellent communication / writing skills
  • Good reporting methods
  • Ability to give presentations
  • Ability to apply high quality standards
  • Knowledge of ITIL is an asset
  • Ability to speak French and English

Beschrijving bedrijf

With a staff of around 1,100, Sogeti BeLux holds a prominent position in the IT services sector in Belgium, and is the main provider of IT services in Luxembourg. Sogeti BeLux is part of the Sogeti group, which employs over 20,000 IT professionals around the world. We provide a broad range of IT services in three lines of business (Application, Infrastructure and Testing Services) and seven domains of expertise (Business Intelligence, Enterprise Content Management, Application Management & Modernisation, Cloud Computing, Desktop & Unified Communication, Mainframe-Destination z and Testing). As diligent business partners, we endeavour to provide solutions suited to our clients' needs. Our staff members' passion for IT, skills and professionalism are highly valued by our clients. We take pride in our staff's commitment and help them in every way we can to achieve their career objectives.

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