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Spie - Technical Support Agent

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About SPIE

The ICS division is the IT expertise of SPIE Belgium. Our ambition is to support and facilitate the digital transformation of our customers, a real cornerstone of their growth. Our global approach is to co-create robust and agile ICT solutions focused on our customers' challenges with the goal of increasing performance and simplifying the user experience.

SPIE Belgium - Division ICS designs, integrates, operates and finances comprehensive and scalable ICT solutions ranging from the user environment to the datacenter and securing all of our customers' data

Spie - Technical Support Agent

For one of our client we are currently looking for a Technical Support Agent

 

 

Description

 

Providing technical IT support to our customers (both SMEs and private individuals) on their IT infrastructure and software. This includes their networkinfrastructure and local servers, and a variety of software packages. The support is provided remotely (telephone/ticketing tool/acquisition of PC remotely).

Employment in a team of +/- 5 persons, each of whom has developed his own specialty.

 

 

Main tasks  

  • Support for Office software (O365) and Hardware incidents.
  • Support for Telecom and network incidents.
  • Support incidents related to in-house applications
  • Handling IT incidents and questions received via phone, email or the Help Desk application. Escalating to other teams and partners if needed.
  • Remote user administration. (VPN)
  • Reviewing and keeping documentation up to date

 

Function requirements 

  • A first experience in a similar position. Good technical background.
  • Advanced knowledge of Windows 7 and Windows 10.
  • Good knowledge of Microsoft Office applications (Office 365).
  • Excellent communication skills in Dutch and French is required. Good knowledge of English is a plus.
  • Team player, self-motivating and taking initiative
  • The ability to find the cause of problems in a complex environment and quickly offer effective solutions

 

Roles

  • Helpdesk / Support2.
  • Support Engineer 1st line2.

 

Profile

  • Skills:
    • Active Directory.
    • Office 365
    • Unix
    • VPN
    • Windows
  • Methodologies: ITIL V3.
  • Languages:
    • Dutch :ADVANCED
    • English :INTERMEDIATE
    • French :ADVANCED
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