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Talencia Consulting - First Line Support

TalenCia Consulting - First Line Support

 

TalenCia is looking for a First Line Support

 

Description

  • First line support (Trilingual Candidate - French - English - Dutch)
  • To provide technical support; answering support queries either onsite or via phone or email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on the call logging system and maintain full documentation
  • Respond to enquiries from clients and help them resolve any Hardware or software problems
  • To provide a single point of contact for all ICT related requests.
  • Ensures that requests are properly logged, assigned and responded to in a timely manner and according to agreed standards and procedures
  • Your profile:1-2 year(s) experience in similar situation (0-1 year for Junior role)

 

Skills

  • Ability to learn new ideas and concepts and respond flexibly to challenges
  • Displays the ability to work in a co-operative, pro-active and flexible way with 

      customers of all levels of seniority

  • Preferable ICT based qualifications (MCP, etc)
  • Experience and interest in client Hardware & software

 

Details

 

Location: Brussels

Duration: 3 months + extension

Beschrijving bedrijf

TalenCia is a Belgian recruitment consultancy specialized in providing freelance IT staffing.
TalenCia's name reflects our commitment to you - a business partnership designed to make the best match between clients and talents.
Our experienced recruitment consultants have an extensive knowledge in the IT field. They will work in close collaboration with you in order to provide you with the highest quality service.
We at TalenCia understand the needs and expectations of both our clients and talented IT professionals seeking contract work. We consider every assignment as unique and experience has taught us the importance of flexibility, in order to adapt to client's requirements in a rapidly evolving market trends.

Through a dedicated and bespoke candidate service, TalenCia works with you, to find the company/organization to match your career aspirations and talents

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