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Talent-IT - Support Engineer

Scope

  • Solving incidents and changes to the Level 1 team based at our client.
  • We are looking for someone that has a passion for IT and can work customer oriented.
  • The analyst will contribute to keep the quality within the service desk to a high standard.
  • The service desk team is virtual team with offices spread globally.
  • The analyst will do Level 1 and with extend part of Level 1.5 backdesk work.
  • The solution is provided remotely over phone and logged in a ticket (in English). Supported by tools, a knowledge data base and a team, the newly starting analyst in an environment that will encourage to get one step further in knowledge and skills.

 

Jobdescription

  • Support colleagues and supports Level 0/1
  • Support Client Specials:
    • Global Ahd ticket tool
    • different Imac types, assignee groups
    • Mailbox dispatching
    • handle QM checks
    • Accessit
    • Knowledge base
  • Creating and adjusting Knowledge documents

 

Knowledge and complexity

  • Experience in IT Service Desk as Level 1 analyst
  • The analyst needs to combine IT and communication skills.
  • Customer oriented
  • Preferred Trilingual (NL, FR, EN), Bilingual is a must (French with English). As we offer also Spanish and Italian user support, please inform us as well
  • Advanced Troubleshooting and can work independently
  • Sharing knowledge and skills with the team
  • Knowledge of Office365 / Win 8.1 / Windows Mobile 10, VPN, Networking , ... preferred
  • Deliver support with a customer oriented view and sharing knowledge and skills with the team and inspires the team to work efficient

Beschrijving bedrijf

Talent-IT is a sourcing company that unites customers and IT-Talent across the full range of IT professions & technologies. We help our customers in finding the ideal IT-Talent for their permanent or project based vacancies. We help IT-Talent (employees and freelancers) in finding their ideal new permanent or project based vacancy.

Besides the right technical skills, we also think that culture, attitude, personality and languages are a crucial element in the matching process. Our business is Talent Management: to attract, to keep, coach, train and motivate IT-Talent, thanks to a broad view on IT and the business.

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