We are seeking a highly skilled IT Senior Developer / Technical Lead with extensive expertise in Contact Center Solution & ChatBot technology platforms like Sprinklr to lead our client's initiatives. The ideal candidate will combine technical acumen with strategic thinkingto design, develop, and maintain ChatBot solutions that enhance user engagement and streamline operations.
Responsibilities
Leadership & strategy:
- Lead the technical aspects of Contact Center & ChatBot projects from conception to deployment
- Collaborate with stakeholders to define strategy and objectives
- Mentor and guide the development team to ensure adherence to best practices
Design & development:
- Define, develop, and deploy solutions using platforms like Sprinklr, Dialogflow
- Integrate chatbots with CRM, and other business systems for seamless workflows
- Ensure ChatBot designs are user-centric and aligned with business goals
Optimization & maintenance:
- Monitor performance and implement improvements to enhance user experience
- Debug, troubleshoot, and resolve issues promptly
- Regularly update to accommodate new features and functionalities
Collaboration:
- Work closely with product managers, UX/UI designers, and data analysts to ensure ChatBot solutions meet user needs
- Liaise with vendors and platform providers to stay updated on the latest tools and features
Documentation & training:
- Maintain comprehensive documentation of technical architecture and configurations
- Provide training and support to internal teams for ChatBot operation and maintenance
Requirements
Technical skills:
- Deep expertise in contact center platform like Sprinklr for both ChatBot & telephony
- Experience with APIs, webhooks, and system integrations
- Familiarity of AI/ML concepts related to Natural Language Processing (NLP)
Professional experience:
- 7+ years in IT roles, with 3+ years leading technical teams
- Proven experience in defining, developing, and deploying Contact Center solutions on Sprinkler
- Familiarity of cloud platforms (AWS, Azure, Google Cloud)
- Familiarity with Agile methodologies and project management tools
Soft skills:
- Strong problem-solving abilities and attention to detail
- Excellent communication and interpersonal skills
- Ability to work multiple projects in parallel and deliver within deadlines
Educational background:
- Bachelor's or Master's degree in Computer Science, Information Technology, or a related field
- Certifications in Sprinklr Platform is a plus
