afarax is Hiring for one of its client a Digital Product Owner.
We are a Belgian based Team with strong partnerships with Companies active in various business sectors and facing the challenges of the Digital Transformation. The concept is very simple : We meet and understand your expertise and ambitions and then introduce you to our client. We will also support you during all the stages of the application process to ensure your success.
The Responsibilities
- Strategic:
- Continuous improvement of the customer experience (Run optimization)
- Optimization of data, flows, APIs (Application Programming Interface)
- Discover and analyze new market trends and implement them through PoC (Proof of Concept) and Business case.
- Develop the vision of the channels by managing a cost, medium and long term roadmap, evangelizing stakeholders and business buddies.
- Carrying out studies on the customer experience, competition, consumer behavior, market developments, best practices and digital trends and Telco.
- Formulate recommendations based on studies.
- Operational:
- Develop all the supports allowing a better understanding of the product, intended for customers, Customer Care teams, Sales teams.
- Manage channels in Scrum / Agile mode: writing user stories (Context, NFR, CA, Tagging ..), creating users flow, managing iterations, being proactive support for the team.
- Track the performance of channels, KPI's on a weekly and monthly basis.
Is this you ? The skills requires
- Certified Product Owner with at least 2 years' experience in digital
- Master or Bachelor degree in Business, Marketing
- Knowledge of tools: com / Trello, Teams, Orchestra
- Requirements: Confluence, Jira, SAP Hybris, SAP Tools
- Analytics: Google Analytics, Firebase, Hotiar, Tableau software, Xmind.
- Fluency in French and English, German or Dutch is a plus
- Customer oriented and customer experience
How we support you ?
- We'll introduce you to our best clients.
- You'll benefit from our partnership and our knowledge of the company and Business sector.
- We'll offer our support during all the stages of your application process.
- We'll make sure that the job you get corresponds to both your expertise and your expectation to grow.
