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Apside Belgium - Process Expert

What if you joined Apside Belgium to work on the challenging projects of tomorrow?



About YOU ?

  • You're fascinated by digital solutions and looking for a new challenge within the Telco sector
  • And if you have strong communication skills and enjoy working in a team, so...

This Process Expert position is for you!



The Context

  • Excellent service is an asset that our customer wants to play in a highly competitive market environment.
  • Within CUO-E2E, we strive to meet our customers' expectations by identifying pain points in our processes and implementing customized solutions. We work on shorter term optimizations, as well as on more long-term supporting applications and process improvements.
  • We're looking for ten experienced process experts for the teams in the department End-to-End Customer Journey for Mass Market & Prof Market within Customer Operations. The teams cover one of the following domains: Repair, Provisioning, Product Launch.
  • The process expert focuses on the implementation of short-term structural improvements.
  • She/He builds a framework for an application that supports agents in handling customer requests and takes first steps towards implementation.


The Mission


As a process expert you are responsible for identifying & implementing opportunities to improve the customer experience and internal efficiency in the administrative servicing domain

  • Starting from specific pain points you identify improvement opportunities (both for the
  • customers and for our operational services)
  • You organise workshops to gain a better understanding of the problem, analyse potential
  • solutions and formulate a plan of approach for which you obtain the necessary buy-in internally.
  • For each initiative you make a business case and you defend your idea towards management.
  • You discuss your idea with operational teams and you involve them during the entire
  • implementation phase.
  • On a regular basis you give a status update to management
  • You are looking for synergies and best practices with other teams within our organisation (e.g.
  • Technical support domain, Administrative servicing prof market,...).


Your Profile

  • You speak 1 of the following languages fluently: Dutch, French or English
  • You're diplomatic, communicative and you can build bridges where needed.
  • You can communicate complex subjects in a simple and clear way
  • You can prioritize, structure and distinguish the core of side issues
  • You can think both conceptually and very concretely
  • You are result-oriented, analytical, structured and proactive
  • You spontaneously propose new initiatives and substantiate them with detailed arguments
  • You are a team player, both transversely and within your own department
  • Good knowledge of Microsoft Office: Excel, PowerPoint, Visio
  • Good knowledge of MicroStrategy or similar reporting tools
  • Experience in Telco is an asset

Description société

A start-up spirit with the stability of a large group, which promotes agility, teamwork and proximity. While Apside continues to expand its already strong family of more than 3000 consultants, we are looking for our new talents!

- Participate and animate our technical evenings (Project Lab, Test Lab...),
- Become a speaker (Devoxx, DevFest, NCraft...),
- Join the Apside Academy (Meet up Agiles, Coding snacks ...),
- Develop your network (Quarterly evenings, Afterwork, Integration evenings ...),
- Join our Expert Community and test the latest technical innovations on our Sandbox,

Our know-how accompany you at the heart of several trades: engineering in information systems and industrial, scientific, aeronautical, automotive and financial IT.
Do you want to give new turn to your career? Look no further, be part of the consultants who will join Apside in 2021!

Follow Apside on social networks! LinkedIn, Twitter, Facebook, YouTube @ApsideGroupe #Talentdetection # Digital #Innovation

Apside is committed to the employment of people with disabilities with its subsidiary Apsid'EA: 1st adapted company fully integrated into an IT Company!

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