We are seeking a skilled Business Analyst service to evaluate and optimize the use of approximately 25 applications supporting the Communication Domain. This role requires an analytical mindset and a strategic approach to compare current application usage with enterprise plans, aiming to streamline and enhance operational efficiency.
Responsibilities
- Analyze existing application landscape (approximately 25 applications) supporting the Communication Domain:
- Examples of applications : design applications (canva, adobe, etc.), analytics applications (matomo, hotjar, etc.), etc.
- Create inventory of available application functionalities
- Create inventory of user demographics in business roles & actors
- In collaboration with the business architects relate the applications to the business capabilities & processes in order to understand the business value
- assess usage patterns
- Analyze business requirements: Collaborate with various departments to understand their business needs and translate them to application needs
- Analyze potential TO-BE scenario's:
- Identify potential areas for consolidation or optimization
- Develop and present recommendations for optimizing the number of tools used, focusing on cost-effectiveness and efficiency
- Compile comprehensive reports detailing findings, recommendations, and potential impact on operations
- Compare applications in use with enterprise plans to ensure alignment with organizational goals
- Support the Product organization in deploying the chosen scenario
- Work closely with IT and procurement teams to implement changes that enhance application usage
- Monitor application performance post-implementation to ensure continuous improvement
Requirements
- Proven experience as a Business Analyst, preferably in a similar role focusing on application analysis and optimization.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills, with the ability to engage with stakeholders at all levels.
- Familiarity with enterprise applications and tools is a plus.
- Proficiency in data analysis and reporting tools is a must-have.
- Modelling languages: Good knowledge of BPMN is a plus.
- Languages:
- Fluent in English
- Good knowledge of German is a big plus
- Very good knowledge of French and/or Dutch.
