N° Référence: Talent lead
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Centric - Talent Lead

Réf.: Talent lead
Centric - Talent Lead
Ref. Talent lead

We are looking for a Global Talent Process & Technology Lead.


The Global Talent Process & Technology Lead will be responsible to ensure we have best in class global HR tools & services, that engage and enable our employees to create value for patients.

Main accountabilities include global processes & tools ownership, global operational support & training, continuous improvement & project management.



WE Are Looking For Someone With Experience IN HR Process Optimization, With Expertise IN SuccessFactors AND Ideally Comp & Ben / Compensation Review Skills.


1. Manages global processes, tools and methodologies:

  • Ensures local & global requirements are collected taking the end users into account (employees & managers)
  • Drives global process harmonization by partnering up with the local Process Owners and act as enabler/Business Analyst towards effective End to End process improvements taking into account local reality & requirements.
  • Proposes and implements improvements on processes & tools
  • Works with the local & global teams on automating our processes
  • Ensures improvement of current processes & tools balancing efficiency & employee experience
  • Works closely with IT to understand the requirements, opportunities & limitations of our tools
  • Key contributor to the technology roadmap working in close collaboration with IT
  • Has a good understanding of the roadmap of our tools and the overall HR IT market
  • Leads projects using our project implementation methodology (Agile)
  • Leads User Acceptance testing in coordination with IT and end users
  • Supports local teams with expertise when implementing local processes & solutions
  • Tools in scope of the role (one or multiple): Employee Central, Neocase, Pro Time, Work Human, ...
  • Processes in scope (one or multiple): HR answers, Compensation, Tor, Performance, Reporting, Data Privacy, ...
  • For processes & tools the lead is responsible for: benchmarking and collecting external trends from other companies

2. Daily support on global tools & processes (supporting all countries/employees):

  • Acts as Talent IS subject matter expert and serves as a liaison between Talent and IT
  • Coordinates and communicates system changes, required systems maintenance/downtime, changes in functionality, etc. to the Talent operations team and other impacted teams
  • Supports Local & global talent team members on processes & tools
  • Supports Local & Global Talent team members on complex cases
  • Ensures processes & tools are well documented
  • Deliver expert advice (3rd tier) to employees via HR Answers
  • Ensures new team members around the globe are trained on our tools & processes
  • Ensures that the local teams are sufficiently trained on current & new initiatives

3. Data & data quality:

  • Ensures the quality of our global master data is excellent
  • Defines how master data needs to be updated and how data are exchanged across systems
  • Collects feedback from stakeholders (ex. I2i) to understand the needs for new data
  • Takes initiatives to improve data quality: training, awareness, ...
  • Ensures the right access management to different tools is in place in line with our policy and data privacy regulations

4. Partnership managements:  Manages the global partnerships with support of Purchasing & IT




  • Individual Contributor or Line Manager Individual Contributor
  • Geographic Scope Global
  • Estimated Budget (if known) Click or TAP here to enter text.


Education & Qualifications

  • Education Level Master's Degree
  • Other Qualifications Choose an item.
  • Please describe: Click or TAP here to enter text.
  • Experience Please describe: Minimum 5 years of experience in Human Resources with 2 to 3 years of experience in operational HR roles)




(include specific skills, behaviors and knowledge necessary to meet the objectives of the role and target proficiency levels - optional)

  • Very good knowledge of HR Operational processes
  • Strong experience with HR Enterprise software (SuccessFactors), HR Case management software (Neocase), include RFP and implementation experience.
  • Ability to lead, coach and motivate effectively across the organization (in project mode)
  • Ability to understand local context around the globe
  • Strong relationship-building skills and the ability to work with people at all levels in the organization. Ability to adapt communication style to the audience (cultural awareness)
  • Solid communication skills, ability and willingness to take initiative
  • Results driven with a strong service oriented mindset and behavior. Ability to set expectations and communicate results and status proactively
  • Well organized and structured.
  • Able to multitask and manage risk actively
  • Analytical mindset
  • Excellent written and spoken English
  • Take ownership of resolving problems
  • Quality focused & accurate
  • Experience and high comfort level using Microsoft tools
  • Sees big picture and connects the dots
  • Continuous improvement mindset. Solid improvement & project management experience
  • Flexibility to help where needed
 With 400 employees Centric Belgium is a significant player in the Belgian IT market. We are headquartered in Oostkamp (Bruges), with an additional site in Zaventem (Brussels). Centric Belgium serves around 1,000 clients in Belgium, from small and midsize companies to multinationals.

Centric Belgium's three key competencies are: IT Solutions, offering construction of standard software for markets such as the construction and retail sectors and the supply chain; Systems & Services, providing management and optimisation of systems and infrastructure for medium and large companies; IT Professionals, supplying high-level IT consultants.

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