Our client's Sourcing & Procurement entity is undergoing a major transformation with the rollout of a new central solution for procurement, supplier management, and associated processes. This project aims to streamline workflows, strengthen compliance, and enhance user experience, while ensuring a smooth transition for both business and technical teams. In this context, the Change Manager will play a critical operational role, combining business expertise, change management, and technical support.
The main responsibilities of the Change Manager will include
- Process understanding & technical involvement: Participate in testing :
- Validate alignment with business requirements
- Log and track incidents (bugs, inconsistencies) via ticketing tools
- Monitor resolutions before deployment
- Tool deployment & implementation: Support technical deployment:
- Ensure migration proceeds without disrupting critical operations
- Validate configurations (workflows, access rights, etc.)
- Prepare the production environment:
- Ensure historical data is accurately migrated
- Test key scenarios (e.g., contract creation, payment approvals)
- Change management & user adoption: As part of a dedicated team, the Change Manager will be responsible for:
- Developing & Executing the Change Plan
- Training: Design and deliver tailored sessions (live session) for different user profiles in French, Dutch and in English (advanced users, occasional users, external suppliers)
- Documentation: Create user guides, FAQs, video tutorials, and reference materials
Skills needed
- Knowledge of ticketing tools
- Knowledge of procurement tools
- knowledge of Microsoft SharePoint, OneNote and office suite
- Experience in sourcing and procurement processes
- Experience in change management
- Ability to give training
