N° Référence: 200825/0696
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Contraste Europe - IT Supplier Service Manager

Réf.: 200825/0696

For one of our major clients in the financial sector, we are looking for a IT Supplier Service Manager.



Your Role

  • Contribute to the improvement of the Infrastructure activities and way of working with our partner
  • Ensure the partner meets the requirements of the company Infrastructure and make sure the customers receive the correct service and information from our partner
  • Ensure the company uses and respects standard solutions delivered by the partner
  • Contribute with the team to the delivery of useful reporting on capacity, forecasting
  • Participate to various governance meetings
  • Prepare contract evolutions (Annual baseline, volumes, changes in services...)
  • Contribute with the team for key information on volumes, capacity, quality of solutions and service, service evolutions
  • Contribute to the elaboration of the new Cloud governance and its implementation


Your Profile

  • Industrial / Civil Engineer or equivalent by experience
  • Broad technical interest
  • Quick self-starter, pro-active attitude
  • Business attitude and solution driven
  • Process minded
  • Good communication Skills (written, oral, shows, etc.)
  • Team-worker, but able to work independently
  • Ability to treat multiple activities simultaneously
  • Strong analytical skills
  • Stress resistant 
  • Fluent in English, French and Dutch
  • 10 years of work experience, with exposure to several technology domains
  • Used to translate and breakdown complex requirements into coherent components
  • Able to understand and apply IT service contracts
  • Experienced in implementing changes in complex organisations (communication - and co-ordination skills. Critical mindset. Result oriented)
  • Knowledge of the financial industry
  • A technical understanding of Cloud, Linux, Unix, Windows technologies is a plus
  • Concrete experience with implementation of service contracts from client or supplier perspective
  • Good knowledge of capacity management
  • Broad knowledge in multiple technical domains especially in Cloud technologies
  • Broad knowledge of Microsoft Excel
  • An experience in SharePoint, VB.NET and VBA to maintain the in-house tools would be a plus


We Offer

  • A challenging position in a fast growing company with an international presence.
  • A stimulating working environment with a really good team spirit maintained by lots of internal events (teambuilding, ...).
  • A dynamic culture focused on personal development.
  • A wide range of training and career development opportunities.

Description société

The Contraste Europe Group builds strong relations with its clients. It offers a range of IT services: Consulting, Application Management and Managed Services.

The Group's companies act as competence centers in selected domains, building a solid expertise network.

The Group's sector focus is with finance, utilities, public institutions and non-commercial organisations.
It operates in Luxemburg, Belgium and France.

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