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Cronos International - IT Support Manager

The European Commission is looking for an IT Support Manager for one of their directories.




  • Organisation and implementation of support of information systems.
  • Provide guidance regarding on the use of information systems.
  • Maintain and update user support information on Wiki sites and collaborative sites.
  • Management and follow-up of user requests.
  • Conception and management of presentations and specialised IT trainings for end users.
  • On need (not the main task): participation to manual testing of information systems.


Education and Technical Expertise

  • Proven knowledge in end-user assistance or support for information systems.
  • Good general IT skills.
  • Excellent knowledge of ITIL 

  • Excellent communication / writing skills.
  • Ability to give presentations and specialised IT trainings for end users.
  • Ability to carry out manual testing of information systems.
  • Ability to work in an international/multi-cultural environment.


Specific Expertise

  • Experience in the use of service manager tools (e.g. SMT).
  • Experience with issue and project tracking tools (e.g. Jira).
  • Experience with the use of Wiki and collaborative sites.
  • Experience in preparing user support documentation.
  • Experience on 2nd level support of information systems.
  • Experience with preparation and providing IT trainings.



  • The consultant has to be fluent in English.
  • Documents will be written in English.

Description société

CRONOS International is since October 2005 the company of the CRONOS group specialized in delivering ICT services to private and public International Organizations. By creating a distinct organization, CRONOS wants to emphasize the additional components that characterize international organizations, such as multilinguism, different cultures, more complex decisions processes and so on.
Ever since its inception, CRONOS has demonstrated an extraordinary growth, both in revenue and staff numbers.
CRONOS' ability to swiftly adapt to the ever-changing market demands made it the most preferred technology partner for many companies on the lookout for high quality ICT solutions.
A thorough understanding of customers' needs and a continuous quest for innovation, combined with a consistent but flexible attitude towards excellence, paved the way to rapid growth and success.

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