As part of our team, you help new and existing customers seamlessly integrate our innovative digital solutions into their IT landscape. You are the driving force behind their success, ensuring they can utilize our services as efficiently as possible. With your expertise, you ensure that customers get the most out of our digital tools and are extremely satisfied with the excellent service from DHL Express. Together, we build long-term relationships and a future full of possibilities!
What will you do?
- You are an expert in our digital solutions, which can have both software and Hardware aspects.
- For (complex) IT integrations, you are the first point of contact and end-to-end responsible for the delivery of the IT part.
- You support your commercial and operational colleagues from a pre-Sales role with your IT knowledge.
- You act as an advisor to the customer from your technical expertise.
- You analyze the situation at the customer, which you smoothly translate into bespoke solutions in a varied context.
- You handle the configuration and implementation of the solution on-site or remotely at the customers.
- You communicate smoothly with all stakeholders in the project; the customer, their suppliers, our different departments, and suppliers.
- After the go-live, you follow up with customers during a hypercare period.
- You are responsible for a wide range of service-related questions and issues regarding our IT solutions from our existing customers.
- As the IT partner of the customer, you represent DHL Express IT during business performance reviews and are responsible for the delivered quality of the IT services.
- You take ownership of internal IT projects and help develop and/or improve best practices within the department.
Who are you?
- You hold a Bachelor's degree in applied informatics or computer science or equivalent through experience.
- You have a minimum of 4 years of experience.
- You have knowledge of web services and EDIFACT messages.
- Development skills are definitely a plus.
- You have affinity or experience with major eCommerce platforms.
- You are analytically strong.
- Being result-oriented is a must.
- You are flexible, quality-conscious, and service-oriented.
- You like to work meticulously and with attention to detail.
- Taking ownership is your second nature.
- You are customer-friendly, customer-oriented, and problem-solving.
- You are stress-resistant and hands-on.
- You are fluent in three languages (Dutch, French, and English), both written and spoken; or willing to become so.
What can you expect?
You will become part of a Business IT organization within the Customer Facing IT team, where you will focus on Key Account customers.
Within the larger DHL picture, we offer you a challenging and varied role in an organization with an informal corporate culture and an exciting sector. Continuing to learn and grow is important, also for us! DHL offers extensive training and coaching programs. Diverse and real growth opportunities are key within the entire Dpdhl group.
Salary package:
- Attractive and market-conform salary with a performance-based bonus.
- Cafeteria plan with the possibility of a lease car.
- Permanent contract.
- Meal vouchers.
- Eco vouchers.
- Hospitalization insurance.
- Savings & pension plan.
- Mileage reimbursement.
- Attractive holiday scheme +/- 35 days.
Are you our new colleague?
Apply quickly online.
