We are looking for a Service/Helpdesk (+) profile:
Tasks
- in contact with federal and regional administrators and members (EC3 troubleshooting when needed)
- SPOC (Single Point Of Contact) -> AS400, clients (Windows 8.1), regionals, EC3_alert...
- Contact with Proximus: Regional WAN and Hotlines (WAN)
- Windows workstation support (8.1)
- Configuring tablets / smartphones
- follow up everyday support tickets
- making procedures to facilitate work
- Troubleshooting
- documenting when troubleshooting
- in collaboration with system engineers
- following standardization and workplace security policies
- using and optimizing ticketing system
- checking Spam Quarantine in Smtpgate
- creating users in Site delegé
- Creating new users/mailboxes in AD for Fed
Skills
- Knowledge of Active Directory / Exchange
- Knowledge of Microsoft Office
- Management tools
- Networking support (TCP/IP, DNS...), cabling, VLAN, network troubleshooting, IP-telephony
- Printer support
- Hardware support (desktops, laptops, printers)
- Checking Backups / restore
- Supporting InHouse applications
- Knowledge of Windows PowerShell / CMD-script (Batch commands)
Personal Skills
- Teamplayer
- Eager to learn
- Attentive to details
- Service oriented
- Fluent in French, Dutch
- can work independently
- good analyzing skills
Offer
- Min. 6 month contract (temporary replacement)
- Excellent extra-legal benefits:
- 40 days holiday
- GSM
- Mealvouchers
- Internet
