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E-Resourcing - Service / Help Desk Engineer

We are looking for a Service/Helpdesk (+)  profile:




  • in contact with federal and regional administrators and members (EC3 troubleshooting when needed)
  • SPOC (Single Point Of Contact) -> AS400, clients (Windows 8.1), regionals, EC3_alert...
  • Contact with Proximus: Regional WAN and Hotlines (WAN)
  • Windows workstation support (8.1)
  • Configuring tablets / smartphones
  • follow up everyday support tickets
  • making procedures to facilitate work
  • Troubleshooting
  • documenting when troubleshooting
  • in collaboration with system engineers
  • following standardization and workplace security policies
  • using and optimizing ticketing system
  • checking Spam Quarantine in Smtpgate
  • creating users in Site delegé
  • Creating new users/mailboxes in AD for Fed



  • Knowledge of Active Directory / Exchange
  • Knowledge of Microsoft Office
  • Management tools
  • Networking support (TCP/IP, DNS...), cabling, VLAN, network troubleshooting, IP-telephony
  • Printer support
  • Hardware support (desktops, laptops, printers)
  • Checking Backups / restore
  • Supporting InHouse applications
  • Knowledge of Windows PowerShell / CMD-script (Batch commands)


Personal Skills

  • Teamplayer
  • Eager to learn
  • Attentive to details
  • Service oriented
  • Fluent in French, Dutch
  • can work independently
  • good analyzing skills



  • Min. 6 month contract (temporary replacement)
  • Excellent extra-legal benefits:
    • 40 days holiday
    • GSM
    • Mealvouchers
    • Internet

Description société

E-Resourcing successfully delivers recruitment services backed by professionals with an average of 15 years industry experience. The company combines traditional 'best in class' recruitment practices with state-of-the-art web and database search skills.

E-Resourcing provides recruitment services:
- For Contract, Permanent and other flexible outsourced resource solutions
- Across IT and Telecoms sectors
- Throughout the UK, and Internationally
- With additional focus on specialist skill areas

With this expertise and experience we deliver innovative solutions and are committed to raising the standards of service to a level higher than clients and applicants are accustomed to.

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