As an L2 iMac Support Engineer, you will provide on-site and remote support for one of our major transportation clients in Brussels. Your mission includes handling iMac (Install, Move, Add, Change) activities, incident resolution, and staging tasks for various Hardware and software environments.
You will work across multiple sites in Brussels and collaborate closely with the client's IT teams to ensure smooth operations and high-quality service delivery.
Your key responsibilities?
- Perform on-site and remote iMac activities (Install, Move, Add, Change).
- Handle incident resolution for Hardware and software issues.
- Support and maintain PCs, desktops, laptops, smartphones, and video conferencing equipment.
- Execute software installations and staging activities for laptops and desktops.
- Manage digital kiosk activities and conferencing room equipment.
- Utilize ITSM tools (e.g., ServiceNow) for ticket management and reporting.
- Ensure compliance with client standards and operational procedures.
- Participate in stand-by rotations (24/7) when required.
What do you already bring to the table?
- Solid experience in L1/L2 support activities.
- Strong knowledge of: Hardware: PCs, desktops, smartphones, conferencing systems.
- Networking basics: LAN/WAN.
- Active Directory administration.
- Software installation and troubleshooting.
- Familiarity with ITSM tools (ServiceNow or similar).
- Ability to work independently and as part of a team.
- Driving license (mandatory).
- Languages: French (B2) and Dutch (B2).
- On-site presence 5 days/week in Brussels.
What can econocom offer you?
- An attractive salary complemented by hospitalization and group insurance, meal and eco vouchers, a company car, and the possibility of working from home when applicable.
- A Competence Manager to guide your career and onboarding.
- Various blended training opportunities to help you grow professionally.
- Fun quarterly events to stay connected with colleagues and informed about the company.
Econocom - in brief:
Econocom Benelux is part of a French listed group, active for over 45 years, offering modular end-to-end ICT solutions combining equipment, services, and financing. We emphasize corporate social responsibility (Csr) and contribute to the circular economy.
If you are looking for Digital & Green and an ICT company that places customers and employees at the heart of its operations, Econocom is the place for you... We'd love to hear from you!
