N° Référence: BBBH12067
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Experis - Customer Support Engineer

Réf.: BBBH12067

Are you a motivated Support Engineer with at least 5 years of experience in an application support role (L1 and L2)?


Do you know about the e-payment industry (Psp, FinTech) and are you willing to work in a multi-cultural team for a financial company located in the center of Brussels?


Do you have a good knowledge of common IT office tools (especially Excel), ITIL, Linux, Splunk and/or Jira?


Are you fluent in English? Then you must be the person we are looking for !



What will be your main challenges and responsibilities?

  • Provide technical assistance to the company's customers regarding their use of services.
  • Provide operational monitoring and support for services provided to their customers.
  • Provide technical and business-related knowledge to the L1 team to help resolve customer queries,
  • Anticipate potential problems and detect breakdowns service interruptions to the company's partners
  • Detect possible heaviness's procedural improvements & process automation capabilities
  • Analyze the root causes and the service performance trends
  • Carry out specific research for both internal and external technical queries.
  • Escalate to appropriate group an issue tracking (ticket), status update to logger (requester)
  • Resolve customer queries that have been forwarded by the Level 1 team
  • Do customer service monitoring value analysis and the monitoring of specific transactional flows.
  • Take part in monitoring of internal operational processes
  • Creation of system generated alarms to anticipate potential partner service interruptions


Are you the right fit technically?

  • You studied at higher education level, are a quick-learner and are able to work autonomously.
  • You have at least 5 years of experience in an application support role (L1 and L2)
  • You know about the e-payment industry (Psp, FinTech)
  • You have proven experience in a technical/commercial/support position, preferably in a service or financial institution.
  • You are familiar with common IT Office tools (MS Excel) and are willing to acquire more knowledge in this domain.
  • You can coach and provide training to newcomers/customers.
  • You are fluent in English (oral and written) - any other language is an asset.
  • You have a good knowledge of ITIL (a certification would be an asset)
  • You have knowledge of Linux, Splunk and/or Jira.


What about your personality?

  • You demonstrate good leadership through actions, accountability and results.
  • You have strong skills in organization, time management, work management
  • You are customer-service oriented and have excellent inter-personal communication skills
  • You are able to process data easily
  • You are stress-resistant
  • You have excellent analytical and communication skills and can provide consultancy and guidance to customers about specific queries.
  • You are innovative
  • You are a team worker and demonstrate positive attitude


What's in it for you?

  • The opportunity to work in a highly technical environment, and therefore, quickly expand your skills.
  • A nice multi-cultural team in the centre of Brussels
  • A salary package based on your experience, with great extra-legal advantages

Description société

Experis, a Manpower Professional company, is one of the market leaders of Total Staffing Solutions for IT personnel in Europe.

Thanks to our international network and the professionalism of our recruitment specialists we can help you to find the perfect job!

Our clients are part of the most prestigious companies in the financial world, insurances, IT, telecom, consultancy and public services. For the moment we are operational in 17 countries.

Your career is our challenge!

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