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ITS Group Benelux - Ops Engineer

Start Date: 02 /11/ 2020

Duration: 1 year (extendible)



Mission Statement


  • In order to provide a reliable IT service for our employees and customers we are the guardian of the operational quality of our IT systems.
  • We coordinate and mobilize the organization for escalated incidents in order to have a fast service recovery.
  • We guard an optimal time-to-market / quality balance for our releases, with a special focus at availability and business continuity.
  • We provide an efficient, high quality first and second line support for all IT-solutions and manage the service tools and related processes.
  • We guarantee that employees collaborate and work in an efficient way by offering appropriate end user devices and services.
  • We offer client centric, cost effective mass-printing solutions



  • Structural solutions are implemented by the bank, incl. organizational, for all escalated incidents.
  • H2o (including knowledge documentation and monitoring) and golden rules are fully applied by the bank.
  • The people in our tribe perform their role in an Agile way (i.e. within a clear frame and a clear responsibility and accountability having maximum autonomy). Their leaders acting as a servant leader. 
  • Seamless alignment with group processes (incident, problem, change, request,...)



  • 7/7 - 24/24 monitoring (by the control room) of IT-infrastructure and applicative components by Our Client
  • Providing first line for all and second line support for work place and applicative solutions.
  • Providing IT workplace equipment to end users (excl individual smart devices)
  • We are gate keeper of operational change management
  • IT continuity (performing DRP)
  • Perform the IT-BISO-role


Context of the mission

  • The Servicing & Production squads “Daily Banking, Data Management, Risk & Credits” & “Pay, Invest and functions” are responsible for business & technical applications related to their domains. 
  • Both squads ensure 2nd line support for applications in their scope.
  • They both take responsibility of deployment of new business releases & IT operational support for their business applications, in the QA and Production environments.
  • Main activities are in Brussels but collaboration with our partners abroad is part of the operational context.
  • We are actively searching for an OPS Engineer who will be in charge of  Run & Deployment of backend applications, in scope of the concerned squad. 
  • A good understanding and experience in defining & managing automated batch workload in a multiplatform context, is a basic requirement for this vacancy.
  • Furthermore, the candidate must have strong technology & multi-platform knowledge (Linux, Unix & Windows) and good coordination & communication skills ...


As OPS engineer

  • to ensure that all deployments are carried out on schedule, are fully deployed, implemented and functioning in the operational environments .
  • to help preparing the detailed runbook by identifying all stakeholders and related actions
  • to analyse all technical dependencies between the different components
  • to update the  Current State Architecture  document based on detailed technical design
  • to update or create all documentation for the support.


As incident solver in run mode

  • to find, advice and implement solutions in order to solve incidents.
  • to document the resolution progress and the applied solutions
  • to investigate, analyse and document incident cause and solution
  • to evaluate with the squad Scrum Master if an incident has to be escalated to the Incident Manager on duty (IMOD)



  • Education: Bachelor/Master or equivalent by experience in IT
  • Certificates: ITIL knowledge, Agile


Languages Requirement

  • French: At least mother tongue Dutch or French
  • Dutch: At least mother tongue Dutch or French
  • English: Fluent or Good written and oral English




Experience in defining  & managing automated batch workload in a multiplatform context (Mainframe, AIX, Linux, Wintel  - BMC ControlM & CA Autosys)



Technical Experience

  • Mandatory:
    • Knowledge of  Wintel, Unix & Linux Environment
    • WebSphere experience
    • Operating system, :  AIX, Unix, Linux, Windows Server, Mainframe
    • Database Oracle / SQL
    • Good understanding of automated batch scheduling : Control/M (Mainframe (JCL) & Distributed (scripting))
    • Experience in a second line can be useful
    • Experience with Agile concepts is an advantage
  • Preferable: Experience in deployment of business applications
  • Preferable: Bank-applications knowledge


Soft skills

  • Team player
  • Quick self-starter
  • Pro-active attitude
  • Good analytical and synthesis skills
  • Good oral and written communicator
  • Ability to work in a dynamic and multi-cultural environment
  • Flexible, accurate & control minded
  • Quality & Service driven
  • Prepared to be on-call on a regular bases (every 4-5 weeks)

Description société

ITS Group is an IT consultancy company specializing in the sustainable development of IT infrastructures.
Founded in 1997, ITS Group has become a respected international company with more than 1500 employees Europe.

We offer our clients an assistance in all aspects of integration, administration and operation of their IT systems.
From the design of the solution to the maintenance, either on-site or in one of our service centers, we provide the assistance in project management, technical support, administration, etc.

Our goal is to support all of your projects as they affect a rapidly changing IT landscape.
In this field our values are:

- Specialization and innovation;
- Requirement for quality;
- Development and diversity of our human resources.

This conviction makes us a responsible company, committed to sustainable development.
This guarantees us creativity, reactivity and competetivity.

At a glance:

200M€ 2015 Turnover
19 years of uninterrupted growth and profits
1500 employees in Europe (France & Benelux)
Listed on Euronext since 2005

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