Job overview
We are seeking a highly experienced and strategic Senior IT Program Manager to lead and oversee major
cross-functional projects with organization-wide and client-facing impact. This role involves managing
complex programs from concept to evaluation, ensuring alignment with scope, budget, timing, and
quality standards, while fostering innovation and continuous improvement.
Primary responsibilities
- Develop and manage a program roadmap comprising multiple interrelated projects.
- Lead cross-functional teams and ensure effective people management across internal and
External resources
- Define project timelines, milestones, and deliverables.
- Assign roles and responsibilities within project teams.
- Identify and manage risks and issues affecting project delivery.
- Clarify high-level scope and ensure technical synergy across sub-projects.
- Ensure compliance with standards and best practices across all initiatives.
- Proactively propose technical solutions and innovations.
- Provide regular progress reports to stakeholders and program leadership.
- Establish a project review process to capture lessons learned and drive continuous improvement.
- Contribute to a “learning school” by formalizing and sharing applied knowledge and tools.
Secondary responsibilities
- Promote project management through positive and constructive networking.
- Maintain consistent and effective communication with stakeholders.
- Manage and resolve technical and non-technical conflicts.
- Facilitate operational effectiveness of project teams and stakeholders.
- Define and clarify roles and responsibilities within the project ecosystem.
- Continuously gather and act on customer feedback and change requests.
Non-technical profile requirements
- Strong analytical and problem-solving skills.
- Ability to manage multiple tasks independently with minimal supervision.
- Fast learner, self-motivated, and results-driven.
- Highly organized and structured in approach.
- Excellent interpersonal and communication skills.
- Strong team player with a collaborative and accountable mindset.
Methodology & certification requirements
- Master's Degree in Computer Science or equivalent through experience.
- 10+ years of experience in Portfolio, Program, and Project Management within the IT sector.
- Proficient in Planview, MS Project, or equivalent tools.
- Strong knowledge of enterprise governance tools.
- ITIL Certified with at least 5 years of hands-on ITIL practice.
- SAFe Certified Consultant with an agile mindset (preferably in IBM environments).
- Certified in Prince2, PMI, or equivalent project management methodologies.
