N° Référence: 795
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Proximus SpearIT - Presales Consultant Workplace Services

Réf.: 795

Who are we looking for?

 

We are looking for a colleague who will actively strengthen our relevance in the world of advanced workplace solutions.

 

Your role will be a technical commercial one with a strong focus on our workplace-as-a-service portfolio.

You excel in a go-for-it mentality in order to get recognized by customers as a "trusted advisor”. Based on your expertise, commitment and decisiveness, you turn a complex problem into a challenge and transform this challenge into a customer solution.

 

You will engage with outsourcing services & managed services on the global Advanced Workplace product portfolio.

 

 

Your main tasks and responsibilities of this challenging position are

  • You become the one-and-only trusted advisor of our customers to go beyond the real customer pains and needs to be able to position concepts of solutions and not just -technology-. As result of this unique position you:
    • Grow our existing business by (up)sell via a defined portfolio of solutions and services
    • Define the long-term strategy of your customers to reach the revenue objectives
    • Define an outsourcing strategy that will unburden the customer in function of Workplace management & End-User support activities
    • Guide customers towards a portfolio of billable technical & commercial advice/assessments-tracks
    • Pull the alarm bell when the customer satisfaction is compromised
  • ou are a key stakeholder in the qualification of projects and delivering state-of-the-art proposals offering business-focused solutions. This includes:
    • Analysis of the customer's functional and technical needs
    • Define the winning bid strategy capturing customer expectations
    • Thanks to your excellent vendor relationship you get the best pricing for each project or contract
    • You present the proposal to the customer and take part in the final negotiations
    • You ensure a correct hand-over of the project implementation of won projects

 

Some concrete examples of the potential assignments that you know how to realize in cooperation with the client

  • Definition of a WPaaS strategy (ex: off-shoaring/near-shoaring, outsourcing of service desk activities, managed services,  ...)
  • Investments analysis & ROI by drawing up roadmaps
  • Business improvement assessments to assess optimization of the Customers workplace environment
  • Governance improvements: policies, procedures, guidelines, ... (ex: managed devices, WPaaS outsourcing,  ...)
  • Proactive way-of-working mindset and open for a close collaboration with the existing advanced workplace team (existing out of Product Management, Solution Consultants, Presales Consultants & Technical Experts) to extend the solutions and service portfolio to adapt to customer needs.
  • Next to your pure commercial activities, you will get to work in a "non-technical consultative way" (=billable services) to lead customer journey mapping or customer experience workshops to understand the real customer needs. o   These assignments are diverse in nature, but always related to services to improve & boost customer experience.  In most cases your missions will be conceptual, strategic or functional. If an assignment also requires technical expertise, you can count on a team technical experts to give proper support.
  • Once those needs and demands are captured, you will be best positioned to settle out a clear recommendation of capabilities the customer should implement. Ultimately you can turn this recommendation in concrete opportunities. 

 

Your profile

  • You are ambitious and driven to achieve sharp objectives
  • You show entrepreneurial spirit, are proactive and stress resistant.
  • At least 5 years of experience in the field of advanced workplace solutions
  • You are experienced with the latest outsourcing trends & as-a-service concepts
  • At least 5 years experienced in service architecture & service definitions
  • Ability to define outsourcing pricing strategies & pricing templates
  • Strong understanding of workplace architectures, solutions, processes, frameworks, and components
  • You have general ICT knowledge & insight into the current market trends in the field of IT and have knowledge of the Microsoft, Cisco, Genesys, Anywhere, Enghouse, Luware ... portfolio.
  • Knowledge of service management, project management and service integration frameworks (such as ITIL v3/v4, Prince2, SIAM)
  • You are experienced with the latest outsourcing trends & as-a-service concepts
  • At least 5 years experience in service architecture & service definitions
  • You can explain the trends and concepts in the field of workplace-as-a-service in a clear and understandable way.
  • You take the initiative to stay up to date within the domain of digital transformation.
  • You have a positive attitude, are open-minded and highly motivated.
  • You have strong organisationally and analytical skills
  • You are No-Nonsense, to-the-point and have excellent presentation skills.
  • You have the necessary soft skills to build a relationship of trust with the client in order to be recognized as a "trusted advisor".
  • Fluent in Dutch, French and English

Description société

About Proximus SpearIT
At Proximus SpearIT we strive to help companies work smarter, safer and faster. Customers come to us for our wide and extensive offering of IT services. Due to our strong growth, we are always looking for new employees. We have a challenging strategic plan in which you, as an experienced IT professional certainly have a role to play.
Proximus SpearIT is strong in:
- infrastructure projects and integrations, on-site and in the cloud;
- services related to networks, security, Skype for Business, Storage, network and server maintenance, monitoring, service desk, and on-site support;
- support by IT specialists, project managers and interim managers;
- servers, network equipment, smartphones, tablets, PCs and accessories.

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