N° Référence: 77352-TELCO-ASD
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Senior Change Manager - Data Transformation

Réf.: 77352-TELCO-ASD
 

Volt - right job, right time, right now

Volt provides award-winning contract and permanent recruitment services, and managed service programmes. We have grown our services to provide innovative staffing solutions across a range of industries and skill areas, including IT & Telecoms, Digital Entertainment, Engineering, Finance and Life Sciences.

Our vision is simple: connecting talented people and respected companies across Europe.

Senior Change Manager - Data Transformation

ref. 77352-TELCO-ASD

For our customer based in Brussels, we are looking for a Senior Change Manager - Data Transformation

 

The role is defined on the level of the Data Transformation, consisting of several programs (data Governance, Data Foundations, BI organization).

 

 

As part of this role you will

  • Define a common Data Transformation story (generic + specific per stakeholder) and support its communication
  • Define and execute a common change management approach and agenda - supervise change management initiatives within Key Initiatives (connecting the dots)
  • Drive Customer service management - manage customer satisfaction - prepare service meetings per main common stakeholder group
  • Data transformation will impact the way of working for different profiles of data workers (e.g.: consumers, BI power users, data engineers).
  • Consequently, you will assess and drive the change in all different programs for these people.

 

More detailed activities

  • Storytelling:
    • Define the common story (USP) of Data Transformation
    • Define common and specific stakeholders for Data Transformation
    • Translate common story in a unified value creation track (generic and specific by stakeholder group)
    • Translate planned deliveries in business value
    • Translate the technical delivery roadmap into a value roadmap
  • Stakeholder management:
    • Manage expectations of different stakeholders
    • Define generic and specific communication tracks
    • Escalation point for stakeholders in case of unmet expectations
    • Measure customer satisfaction
    • External ambassador of Data Transformation
  • Change Management:
    • Close collaboration with the change managers of the different programs in the Data Transformation
    • Bringing the different change plans in line with the above story
    • Define training needs and data literacy approach
    • Onboarding of operational teams and management
    • Assess impact of new demand and projects on the change for data workers

 

Profile

  • Solid background in change management and communication (different communication channels)
  • Telecommunications expertise
  • Excellent communication and presentation skills: EN, FR/NL (notions of the other), on executive level as well
  • Affinity with data and analytics

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