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Sogeti - Application Support

She/He will be responsible of the following tasks

  • 1st line support analysis of application incidents
  • Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution
  • Organisation, implementation and maintenance of (IS) support
  • User guidance and support regarding the use of information systems / ICT tools, by phone and e-mail
  • Analysis, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution
  • Analysis of business cases, requirements and processes
  • Business model analysis
  • Reviewing and aligning ICT processes and business requirements
  • Analysis user requirements
  • Functional and technical documentation
  • Follow-up of service quality in the context of incident, problem and impediment management
  • Management and follow-up of user requests
  • Guidance regarding the use of information systems
  • Management of incidents related to information systems; reporting

 

Your profile

  • Excellent writing and communication skills (proficiency level on EN spoken and written and adequate FR)
  • Knowledge in end user assistance of information systems
  • General IT skills and good knowledge of presentation tools (e.g. PowerPoint) and MS-Office
  • Very good knowledge in ITIL procedures or equivalent and the related support tools is a major asset
  • Knowledge of Confluence Wiki would be an asset
  • Capability of integration in an international /multi-cultural environment, rapid self-starting capability and experience in working in team
  • Ability to participate in multi-lingual meetings
  • Knowledge of project management and development methodologies would be an asset (Preferably PM2, Prince2, PMI, Waterfall and/or Agile)

Description société

Sogeti Belgium, business unit of Capgemini Belgium, is an international organization and leading provider of technology services and software testing. Sogeti Belgium employs 500 IT professionals, offering cutting-edge expertise in Cloud, Cybersecurity, Digital Manufacturing, Digital Assurance & Testing, and emerging technologies. Our clients are well known companies in the private and public sector (e.g. the European Institutions, FODFin, KBC,...).

Sogeti Group combines agility and speed of implementation with strong technology supplier partnerships (Microsoft, IBM, HPE), world class methodologies and its global delivery model, Rightshore®. Sogeti Group brings together more than 25.000 professionals in 15 countries, based in over 100 locations in Europe, USA and India. Sogeti is a wholly-owned subsidiary of Capgemini SE.

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