For a global customer in Sint-Niklaas, we are searching for a freelance IT Support Engineer, responsible for delivering 1st and 2nd line technical support while maintaining and improving the company's hybrid Microsoft infrastructure across multiple business functions. The role combined end-user support, systems administration, infrastructure modernization, and project delivery.
Key responsibilities
- Provide 1st and 2nd line technical support, resolving incidents and service requests within agreed service levels.
- Support and administer a hybrid Microsoft infrastructure comprising on-premises Windows Server environments, Microsoft Azure services, and virtualized server platforms.
- Install, configure, maintain, and troubleshoot end-user devices, including desktops, laptops, thin clients, barcode scanners, handheld scanners, multifunction printers, label printers, and associated peripherals.
- Perform user lifecycle administration, including onboarding, offboarding, account provisioning, password management, and IMAC (Install, Move, Add, and Change) activities.
- Administer Active Directory and Azure Active Directory (Microsoft Entra ID), ensuring appropriate user access and identity management.
- Manage and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, Office 365, Microsoft Intune, and Azure Active Directory.
- Deploy, configure, and manage EndPoint devices using Microsoft Intune, including policy deployment, application management, and device compliance.
- Administer printer infrastructure and industrial label printers, ensuring reliable printing services across office and manufacturing environments.
- Manage file permissions and access control through Active Directory security groups and Distributed File System (DFS).
- Coordinate desktop, laptop, and thin client refresh programmes, including Hardware replacement, imaging, deployment, and migration to Windows 11.
- Support infrastructure and business improvement projects, assisting with planning, implementation, testing, and post-deployment support.
- Assist with the migration of legacy on-premises SharePoint and DFS file Storage to SharePoint Online and Microsoft Teams.
- Monitor and maintain IT systems to ensure optimal performance, security, and availability.
- Liaise with third-party vendors and internal stakeholders to resolve technical issues and deliver IT services effectively.
- Contribute to the continual improvement of IT Service Management processes by helping structure and standardise the Service Desk in accordance with ITIL best practices.
- Create, review, and maintain technical documentation, knowledge base articles, and standard operating procedures to improve service quality and knowledge sharing.
Technical environment
- Cloud & Identity: Microsoft Azure, Microsoft Entra ID (Azure Active Directory), Microsoft 365, Office 365
- Messaging & Collaboration: Exchange Online, Microsoft Teams, SharePoint Online
- EndPoint Management: Microsoft Intune, Windows 10, Windows 11
- Infrastructure: Windows Server, Active Directory, Distributed File System (DFS), Virtual Machines (VMware/Hyper-V)
- Hardware: Desktop PCs, Laptops, Thin Clients, Barcode Scanners, Handheld Scanners, Konica Minolta Multifunction Printers, Industrial Label Printers, Peripheral Devices
- IT Service Management: ITIL, Incident Management, Request Fulfilment, Service Desk Operations, Knowledge Management
- Administration: User Provisioning, IMAC, Access Control, Printer Management, Hardware Lifecycle Management, Technical Documentation
Key deliverables
- Deliver high-quality first- and second-line technical support to end users across office and manufacturing environments.
- Maintain the availability, performance, and security of hybrid Microsoft infrastructure and end-user computing services.
- Successfully support Hardware refresh initiatives and Windows 11 deployment projects.
- Contribute to the successful migration of on-premises collaboration and file Storage platforms to Microsoft 365 services.
- Improve Service Desk efficiency through ITIL-aligned processes, standardised documentation, and comprehensive knowledge management.
- Ensure reliable operation of business-critical IT systems while supporting continuous improvement initiatives across the organisation.
Additional details
Seniority: Senior
Start Date: September
Duration: 9 Months
Extension: No
Contract: Freelance
Location: Sint-Niklaas
Onsite Policy: Full-time 5 days per week
Hours Per Week: 40
Languages: Fluent Dutch and English
Interview Process: 1-2 stages
