The global IT Applications Support team provides second-line support for mission-critical logistics applications. Disruptions can delay air and ground operations across international networks, so most supported systems are essential to smooth, time-sensitive movement.
What they do
- Support on incidents, problems and change management
- User assistance for application functionality issues and knowledge
- Application technical error analyses and reporting
- EIM (Emergency Incident Management): Stand-by services to coordinate critical situations with applications
- Monitoring of application availability and messaging interface interruption
- Application configuration requests
- Application and messaging testing verifications
- Keep all required documents up to date
- Participating in on-call schedule
What they require
- Basic understanding of the Global DHL Express movement operations (air & ground)
- Experience as Field Operations, Service Desk Agent is an advantage.
- Basic knowledge of Aviation IT Application portfolio
- Can do mentality.
- Analytical thinking
- Working independently and stress consistent
- Customer-centric
- Accurate, quick decision maker and attention to detail
- Organizational awareness
- Passion for aviation
What they offer
- Working in a great team of IT professionals with global work exposure
- Working from home possibilities (40% per week)
- Extra compensation for standby services
I'll contact you as soon as possible!
Computer Futures is a Staffing and Recruitment firm for IT roles in Belgium.
