Are you interested in new technologies ? This opportunity is for you !
Main tasks
- Performing daily checks based on written procedures
- Working in project activities for in-house development
- Handling Tickets assigned to the EUSS DWP Infra Service Desk by the different support groups
- Manage accesses to file shares, mailboxes, response groups, ...
- Maintain Service quality levels, overseeing diverse and complex customer service events that require drive and focus to resolve.
- Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes.
- Maintain system documentation. support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
- License server management
- Microsoft App-V management
Qualifications
Required/
- Service and proactive Minded
- Ability to multi-task and adapt to changes quickly
- Very good spoken and written knowledge of English and French
- Punctual, meticulous and reliable
- Good knowledge of Microsoft C# and Microsoft .NET
- Hands-on experience of Microsoft App-V is an asset
- Hands-on experience of Skype for Business 2015/2019 is an asset
- Hands-on experience of Microsoft Exchange 2016 is an asset
- Experience with MS PowerShell v3.0 and v4.0
- Analytical and systematic approach to problem solving
- Experience with European Commission is an asset
- ITIL V4 foundation certification is an asset
- Ability to troubleshoot in complex environments and quickly identify root cause
And "nice to have"/
- Microsoft certifications, including MSCE, etc.
- Very good knowledge of Microsoft C# and Microsoft .NET
- Good knowledge of Microsoft PowerShell
- Basic knowledge of SQL/Oracle
- Microsoft App-V 5.0 experience
- Previous experience with Mobile Device Management solutions
- Experience with Skype Online and/or Microsoft Teams is a plus
- Excellent written & verbal skills EU languages
- Attention to detail
- College degree or 5+ years experience in complex IT environments
Working Conditions
- Work shifts of 8 hours covering the time range between 07h00 and 20h00 from Monday to Friday with some flexibility required when overtime is exceptionally needed.
- Office located in Brussels.
Do you want to meet this challenge? Apply now !
