Business Process Lead - E-commerce Platform
Location: Brabant Wallon (Hybrid)
Contract: Full-time employee or Senior Freelance
Context
Our client is currently undergoing a critical phase in the delivery of a large-scale digital / B2B e-commerce platform. This programme is high-profile, time-sensitive, and requires strong governance and operational alignment to ensure successful delivery and go-live readiness.
To support this, we are seeking an experienced Business Process Lead to play a pivotal role in aligning business operations with platform capabilities and ensuring delivery integrity across all workstreams.
The Role
As the Business Process Lead, you will act as the bridge between business operations and the e-commerce platform. You will ensure that the solution is not just technically sound, but fully aligned with how the business operates—and where necessary, that business processes are redesigned, communicated, and embedded effectively.
This is a critical role in addressing current gaps in product definition and governance, ensuring that every sprint contributes meaningfully toward a deployable, business-ready solution.
Why This Role Is Critical
- Current delivery lacks complete and validated Product Descriptions, which are essential for platform readiness
- Governance gaps are accumulating across sprints and must be addressed urgently
- The platform must reflect real business operations, not just default system configurations
- Without this role, there is a significant risk to go-live readiness, delivery timelines, and overall programme success
Key Responsibilities
- Own and author all Product Descriptions to support sprint delivery and acceptance
- Map and validate key business processes, including:
- Order-to-Cash (O2C)
- Pricing and catalogue structures
- Credit and approval workflows
- Ensure alignment between business requirements and platform configuration
- Identify where business processes must change and lead the design and documentation of those changes
- Drive and lead User Acceptance Testing (UAT)
- Validate all delivered sprint outputs against functional intent and business needs
- Communicate process changes clearly to stakeholders and ensure adoption prior to go-live
Requirements - Profile
- Proven experience as a Business Process Lead / Business Analyst / Functional Lead within e-commerce or digital transformation programmes
- Strong expertise in B2B e-commerce processes, especially O2C, pricing, and catalogue management
- Experience working with enterprise e-commerce platforms (e.g., Adobe Commerce/Magento or similar)
- Demonstrated ability to translate business needs into clear, actionable requirements
- Experience leading UAT cycles and validating solution readiness
- Strong stakeholder management and communication skills
- Ability to operate in a fast-paced, high-pressure delivery environment
Day 1 Priorities
- Conduct a retrospective validation of all completed sprint outputs
- Assess alignment between delivered functionality and business intent
- Identify and prioritize gaps in product definition and process coverage
