Do you have solution delivery expertise within the IT industry? Do you combine comprehensive software development understanding with an eagerness to communicate with diverse stakeholders? Are you interested in providing tailored solutions to our key customers and partners? Then you might be the right fit to join our Software Delivery team as a Customer Solution Architect. You'll play a key role in our success with large customers and strategic partnerships, which have been an essential part of our business since the foundation of Materialise.
What you will do
- Act as the direct link between our key customers and partners, and the software product and services teams
- Engage with account management when an “off-the-shelf” solution is insufficient for a customer's needs
- Build deep relationships with customers' stakeholders and leadership to enable them to be Materialise advocates
- Facilitate and activate solution-driven discussions, providing well-founded advice on requirements and guiding customers through the Materialise portfolio
- Define custom solutions by understanding customers' business and technical needs, leveraging your knowledge of the Materialise portfolio
- Document architecture, solutions, and requirements, and prepare technical aspects of responses to tender requests
- Serve as the pre- and post-sales technical owner of customer solutions, ensuring full knowledge and overview across products
- Develop solutions using Materialise toolsets or translate technical solutions to stakeholders within our software product and services teams
- Monitor solution progress, acting as a single technical point of contact between customers and engineering teams
- Ensure correct implementation and delivery of solutions at customer sites, and hand knowledge over to support teams in cooperation with the project manager
- Remain the technical point of contact throughout the solution delivery lifecycle
- Develop strategic solution roadmaps with customers and partners, supporting them in their 3D printing journey with solutions such as Next-Gen Build Processors, machine control platforms, tailored automation solutions, and factory management solutions
- Drive the solution roadmaps of global product and services teams for the additive manufacturing market
- Report directly to HQ in Leuven, Belgium
- Contribute to continuous improvement through knowledge sharing and group discussions within your peer group
Your profile
- Problem solver and self-learner with an analytic mindset
- Able to develop an idea from proof of concept through prototype to commercial product in collaboration with stakeholders
- Deep knowledge of software development lifecycle and development pipeline (idea to production)
- Able to adapt content and style to the intended audience
- Very comfortable communicating effectively across internal and external organizations
- Very comfortable speaking to executives, IT management, and developers
- Strong command of the English language
- Willingness to travel to customer sites to facilitate technical discussions
- Hands-on experience developing in Python for production use
- Hands-on experience in testing (pytest and unit testing)
- Experience working in an Azure DevOps, CI/CD, TFS, and Git environment
- Understanding of SQL and NoSQL principles and experience creating ad-hoc queries using Jupyter notebooks and Microsoft SQL Studio
- Ideal candidates will have more than three years of experience in the IT industry or IT technical sales with a proven track record of solution delivery expertise
- Additive manufacturing industry knowledge and/or experience in integrations with business systems (SAP, CRM, etc.) is a plus.
- Experience in documenting computer systems/deployments/interactions using a structured approach, such as C4, 4+1, UML
- General knowledge of TCP/IP Networking, the OSI networking model
- General knowledge of Markup formats Markdown, ReStructured Text, HTML, XML, and related standards
- General knowledge of Microsoft server-based technologies: Windows Server, Active Directory, etc.
- General knowledge of Linux / AWS
