Digital Transformation Manager - Salesforce

Does technology fascinate you? Do you think you are Digital enough? 

Deloitte is a world leading professional services firm providing management consulting, accounting and auditing services, and legal and tax advice. In Belgium we are the largest professional service provider. Our offices offer services to multinational and large organisations, public institutions and small, fast-growi NG companies. 

Our Consulting practice within Deloitte has a strong reputation and track record as Business Performance Consultants. We are a recognized leader in helping clients solve complex business problems, differentiated by our ability to execute on the advice we provide. Our multi-disciplinary competencies allow us to address CxO issues from every angle. 

Part of Consulting, we focus within the Customer & Marketing portfolio on enterprise wide digital transformations that start and end with the customer. Better known as Deloitte Digital, we use emergent technology to imagine, deliver, and run entirely new business futures. Our team connects our talents in strategy, design, innovation, and brand (Imagine) with data, insight, e-Commerce, automation, and platform integration (Deliver) with marketing, advertising, content, and optimization (Run) to CONNECT the business with its future in a way no traditional consultancy or agency can. Within the Customer & Marketing portfolio, we organize in four teams: Customer Strategy & Applied Design, Marketing & Commerce, Digital Customer, and Digital Mix. 

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life, leveraging leading technologies such as Salesforce. We are looking to strengthen this market leading team with a CRM Manager.  

What is your impact?

At Deloitte, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people and for society, and make an impact that matters. In addition to living our purpose, as a manager in our team, you will

• Manage and deliver CRM and CX transformation projects at clients, in an Agile mode. Projects will vary from strategic discoveries to CRM implementations (with Salesforce as enabling technology);

• Grow and maintain relationships with different stakeholders from the Marketing, Sales, Services and IT departments at our clients;

• Be responsible for the successful delivery of the projects supported by a good planning and an optimal staffing of the right team;

• Drive high performance from people while fostering collaboration across businesses and borders in order to meet the clients' and Deloitte's key objectives;

• Lead by example and develop high-performing people and teams by challenging, supporting and continuously coaching them;

• Act as an entrepreneur and contribute in your own way to the growth of our business.

How will you make it?

You will work in a collaborative and creative environment where innovation is key!

As part of the Customer & Marketing portfolio, you will be responsible to elevate the human experience. Working together, we offer fully integrated, game-changing solutions for clients ranging from CEOs to Chief Digital Officers.

By leveraging user-centric thinking, design capabilities, new technologies and cloud solutions, you will empower our clients and allow them to rethink how they CONNECT with their customers across every platform, every device and every step of the customer journey. Our approach is to start from the customer or the user needs, convert them into concepts, design tangible prototypes, and finally develop and implement concrete solutions, always keeping in mind the business impact they entail.

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn. However, our main objective is always to achieve the best result for our clients. Thus, we need to make sure to onboard the right colleagues with the right capabilities.

We expect from you to have

• At least 7 years of experience in a technical/functional role during multiple implementations projects;

• A good knowledge of CRM processes and trends;

• The ability to develop and manage project scopes, resources, timing and objectives, involving all relevant stakeholders and ensuring technical feasibility;

• Experience in developing and managing the relationship with the client and stakeholders and performing risk management to minimize project risks;

• Experience working with digital customer / CRM technologies such as Salesforce, or alternatively SAP, Microsoft or Oracle is a plus;

• Knowledge of Agile and experience to act as Scrum Master;

• Strong communication skills and you are a team player;

• Outstanding analytical skills and you are intellectually curious;

• You have a true willingness and ability to work as part of an integrated, enthusiastic and multi-disciplinary team;

• The ability to plan and execute a project to deliver a superior client experience;

• You are open to working in an local, national and international environment;

• You have an excellent command of written and spoken English. Knowledge of Dutch and/or French is a key advantage.

Our Offer

• A challenging, innovating environment where personal development and growth are encouraged;

• Opportunities for learning where needed;

• An attractive and competitive salary with fringe benefits.