A digital customer solutions team is looking for a Senior Business Analyst to gather, analyze, prioritize, and coordinate high-quality business requirements. The role acts as a bridge between business stakeholders and delivery teams (development and quality assurance), co-creating optimal designs and solutions for identified business needs.
This position is initially for a 9-month assignment within a delivery squad responsible for ordering and customer process solutions supporting enterprise operational value streams.
What to Expect
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Lead and coordinate the definition, analysis, validation, and maintenance of business requirements and processes for complex and large-scale initiatives by working closely with stakeholders and cross-functional teams.
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Ensure that non-functional requirements align with stakeholder expectations and operational constraints.
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Validate proposed solutions to technical and/or business problems, ensuring alignment between business needs and system capabilities.
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Build and maintain business process documentation and mapping using process modeling tools.
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Facilitate discussions among stakeholders to clarify and validate business requirements.
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Collaborate closely with development and quality assurance teams within an Agile delivery model, including participation in collaborative design sessions.
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Facilitate solution demonstrations to stakeholders and coordinate User Acceptance Testing (UAT) when required.
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Contribute to the continuous improvement of Agile ways of working, actively participating in team ceremonies and squad activities.
Education & Experience
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University degree or equivalent professional experience.
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5-7+ years of experience in business analysis and project delivery.
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2-5 years of experience in business process optimization.
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Experience with workflow and enterprise process solutions (e.g., SAP workflow or similar).
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Experience with case management/workflow platforms (e.g., Pega or similar) is an asset.
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Experience with order management, fulfillment, or operational process domains is considered a strong advantage.
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Excellent analytical and problem-solving skills.
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Strong communication and stakeholder management skills.
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Fluent in written and spoken English.
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Strong team collaboration mindset.
Technical Skills
- Analytical skills: Required
- Business Process Optimization: Professional
- Business Analysis Experience: 6-7+ years
- Process Modeling Tools (ARIS or similar): Required
- Jira / Confluence: Required
- Workflow Platforms (SAP workflow or similar): Required
- Case Management Platforms (e.g., Pega): Nice to have
- Communication Skills: Senior level
- English: Fluent
