What will your mission be ?
- The Senior Network Designer/Pure CONNECT Designer will be working on the design of several upcoming network and Genesys Pure CONNECT/CTI projects/changes
- The Senior Network Designer/Pure CONNECT Designer is in charge of the daily operational management of the IT Infrastructure
- The Senior Network Designer/Pure CONNECT Designer will be working 50% on the network part and 50% on the CTI/Pure CONNECT part
Which tasks will you be working on ?
- Responsible for keeping the IT infrastructure up and running, as per the service level agreements
- Responsible for WAN, LAN and WLAN support of Office sites and DataCenter
- Responsible for the SBC (Audiocodes) and Genesys Pure CONNECT platform
- Manage support tickets (second and third line) Network and CTI Genesys Pure CONNECT
- Ensure that the standards & governance principles of the infrastructure are followed
- Participate in the Change Management process
- Ensure that support documentation is kept up to date
- Propose improvements on network and CTI level
- Validate the infrastructure and network/CTI deliverables in projects, as per the standards
- Responsible for version management
- Support to first line support
- Provide second line support
- Manage third line support
- Propose solutions to meet business requirements
- Create/validate the HLD & LLD for various network/CTI projects
- Coordinate and work closely with several managed service provides
- Deploy the solutions in a controlled way into production
- Ensure a correct handover to operations
- Contribute to the writing of RFP's
- Writing of new call flows in Genesys Pure CONNECT (create IVR)
- FW/Network monitoring
- Analyse call logs
- Advise operational teams
- Writing of detailed migration plans for implementation of significant and major changes
- Writing of high level change descriptions for getting a change approved by the CAB
- Writing of test plans to validate the correct functioning of setups after a change
- Writing of performance troubleshooting reports
Which Competences do you need for applying ?
- The ideal candidate has a Bachelors or Master's Degree in a technology related field (e.g. Engineering, Computer Software, etc.) or has gained equivalent knowledge by relevant work experience
- 8+ years of experience in multiple IT areas
- Must be able to prove an active experience in the following areas :
- MPLS technology (Igp/LDP/MP-BGP, L2vpn, L3VPN)
- Networks: LAN/MAN/WAN technologies, TCP/IP, Ethernet, and architectures (Layered model, Spanning-tree, multicast, QoS, VRF, HSRP, ...)
- Routing (static, BGP, OSPF, redistribution) - thorough BGP knowledge is a must
- End-to-end QoS for business applications and RT streams (voice, video) and network optimization tools
- Tunnelling GRE, IPsec
- DC LAN technology (Spanning-tree, Multi-Chassis Etherchannel, VSS, Thrill/Fabric Path, DC interconnect technologies (VPLS, OTV, ...)
- FW (CheckPoint, Cisco ASA Firepower, Tufin), experience segregation networks (DMZ, ICS perimeters)
- Proxy Zscaler/Zpa/BlueCoat
- RADIUS/NAC/SSLVPN
- Reverse Proxy/Load balancing
- Good troubleshooting skills
- WLAN centralized management
- AD with integrated RADIUS and CA
- Citrix/VPN
- Skype/Teams
- SIP Trunking
- Genesys Pure CONNECT or Genesys Pure CONNECT Cloud (design + operations)
- Experience with Visio
- Fundamental understanding of IT processes and operational procedures.
- Nice to have: experience other CTI platforms, migrating Pure CONNECT to other platform
- Nice to have: SDWAN implementation experience
- You must possess good interpersonal skills and strong communication skills (verbal and written), with the ability to communicate in both technical and non-technical terms.
- You have abilities in a mediator role and are able to ask the correct questions to understand correctly both sides and get to an agreement
- You can work in an autonomous way and are a good team player.
- You are business proficient in English and at least in Dutch or French
Practicalities
- To work full time in the offices (Up to 2 days/week in Brussels and up to 4 days/week from home during Corona crisis)
- Start date: ASAP
- End date: 31/12/2020 with possibility to extend
