Referentienr.: Supag
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Fujitsu Technology Solutions RAM - Service Desk Agents

Ref.: Supag

Positions and descriptions

 

Fujitsu is seeking for IT Service desk Agents to work  in Brussels for a European Institution.

 

We offer full time employment contract or freelance.

 

 

Specific requirements

 

  • In order to be eligible for this position you need to be citizen of an EU Country
  • Secondary school diploma/certificate of completation is minimum required, Bachelor or Master Degree
  • Knowledge of English AND French is mandatory (minimum level B2)

 

Profile specifications

  • Capture, synthetize, and highlight relevant information in order to collaborate with IT colleagues on complex issues
  • Translate IT vocabulary into pieces of information understandable by Business Users
  • Translate Business vocabulary into technical keywords in order to search for relevant Knowledge Base articles
  • Log, categorize, prioritize, diagnose, troubleshoot and resolve incidents
  • Log, categorize, and perform tasks related to service requests, including user-rights management
  • Propose process and tools improvements in order to increase the Service Desk productivity
  • Perform quality audits based on established processes and procedures
  • Perform escalations when required
  • Propose and improve Knowledge Base articles

 

Your skills 

  • Good Knowledge of Windows 10 Operating System (tools and configuration)
  • Very Good Knowledge of Windows and MS-Office applications
  • Excellent communication & "soft" skills
  • Strong empathy
  • Good teaching skills (Train The Trainer model)
  • Ability to work under stress, while keeping a positive attitude.
  • Excellent service attitude and commitment to quality.
  • Pro-activeness and reactiveness.
  • Analytical mind 

 

Important

 

Schedule: From Monday to Friday, 24 hours service: 3 shifts: early, late, night

 

Working day: 8 hours

Beschrijving bedrijf

Fujitsu promotes a Human Centric Intelligent Society, in which innovation is driven by the integration of people, information and infrastructure. In the Europe, Middle East, India and Africa region (EMEIA), our 28,000-strong WorkForce is committed to Digital Co-creation, blending WorkForce expertise with digital technology and creating new value with ecosystem partners and customers. We enable our customers to digitally transform with connected technology services, focused on Artificial Intelligence, the Internet of Things, and Cloud - all underpinned by Security.

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