Hays - IT Support Technician

Brussels | IT | Support | Information Technology | International company | English

Your new company

This role is with a leading international consulting firm known for its strategic expertise and collaborative culture. Operating across multiple continents, the company partners with top-tier clients to drive impactful change. It is consistently recognized as one of the best places to work, with a strong emphasis on diversity, inclusion, and employee development.

Your new role

As an IT Support Technician, you will be a key member of the Technology Services Group (TSG), providing essential technical support to internal users. You'll be the first point of contact for IT-related issues, ensuring smooth day-to-day operations and contributing to the continuous improvement of IT services. This is a hands-on role that combines technical troubleshooting, user support, and system maintenance in a dynamic and fast-paced environment.

Key responsibilities

• Serve as the primary contact for IT support requests
• Install, configure, and maintain software and operating systems
• Troubleshoot and resolve Hardware and software issues
• Maintain accurate records of IT assets, repairs, and support activities
• Enforce IT policies and ensure compliance with internal standards
• Manage user accounts and access rights
• Coordinate off-site repairs with external vendors
• Test and deploy new applications and system updates
• Monitor data backups and perform recovery tests
• Support and mentor junior IT staff
• Lead training sessions for end users

Your profile

We're looking for a tech-savvy, service-oriented individual who enjoys solving problems and working in a team. You should be organized, proactive, and capable of managing multiple priorities with a calm and analytical mindset.

Qualifications and skills

• Associate's or Bachelor's degree in IT, Computer Science, or equivalent experience
• Fluent in English; minimal understanding of one of the local languages (FR or NL); additional languages are a plus
• Experience in a technical support or customer service role, ideally in a corporate environment
• Familiarity with remote support tools and IT service management systems
• Strong troubleshooting and problem-solving skills
• Excellent communication and interpersonal abilities
• Willingness to occasionally work outside regular hours when needed

What you'll get in return

This position offers a competitive and well-rounded compensation package, including

• Gross monthly salary around €3,200
• Annual performance bonus of up to 8%
• Monthly mobility budget of €600
• Meal vouchers
• Hospitalisation insurance
• Pension plan
• 26 vacation days and a 39-hour work week
• One day of remote work per week
• A supportive, inclusive team culture with opportunities for growth and development

What you need to do now

Are you interested in this role? Please contact Alexia Brosens from Hays Brussels or click 'apply now' to forward an up-to-date copy of your CV, or call us now.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.