Referentienr.: th2125456
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Ref.: th2125456

Ref. th2125456

We are looking for a Helpdesk/Support Engineer.


Leader in the energetic sector !



Job description

  • Act as a service desk contact for tickets, phone calls and emails from staff regarding IT issues and queries
  • Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To arrange and follow up external technical support where problems cannot be resolved in house.
  • Maintaining an Asset Database and track changes
  • Make new user accounts and mailboxes
  • Create and maintain official helpdesk procedures and documentation (SOP, WI, CL)
  • Install and configure PCs, laser printers, label printers, tablets
  • Assist in the creation and maintenance of service desk automations & projects. (PC Imaging, Patch updates & Security updates, Anti-virus rollouts / updates etc...)
  • Assist in the maintenance of the desk lay-out and IT solutions provided to end users
  • Escalate unresolved calls to the infrastructure support team
  • Provide stats for the weekly Service Desk report on call trends
  • Publishing support documentation to assist staff with requests for information & provide staff training if required.



  • Education : Bachelor degree in ICT preferred
  • Experience : at least 2 years of work experience in a similar role



  • An attractive salary
  • Meal Vouchers
  • Fuel Card
  • Company car
  • IT Certifications
  • Growth opportunities

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