Do you enjoy a challenge? Is problem-solving second nature to you? Would you like to be part of a dynamic and supportive team?
Then the position of Complaints Case Manager might be just for you!
Every complaint is a valuable opportunity — a chance to learn, improve, and grow. Each case helps us enhance our products and services, ensuring a better experience for all our clients.
If you have a passion for quality and believe in continuous improvement, we'd love to meet you.
Your responsibilities
As a Complaints Case Manager within our Dutch-speaking Complaints Management Team, you will manage a portfolio of customer complaints from A to Z.
Your key tasks will include:
- Analyzing complaints independently and assessing their impact.
- Collaborating with other departments to gather all relevant information and shape effective solutions.
- Responding to customers in a clear, empathetic, and timely manner — ensuring they feel truly heard.
- Identifying structural improvements to help optimize internal processes.
- Maintaining strong product knowledge and striving for efficient, high-quality resolutions.
What we're looking for
You are someone who:
- Works independently with a proactive and positive attitude
- Thrives in a complex environment where teamwork and communication matter
- Is accurate, organized, and solution-oriented
Qualifications:
- Bachelor's degree or equivalent experience
- Strong command of Dutch (mandatory)
- Good understanding of banking products
- Basic knowledge of French.
