INTM Belgium - System Microsoft Virtualization Expert

Mission description

• The expert will be responsible for various activities such as infrastructure engineering on servers, level 3/4 support, consulting, and technology watch.
• He/She must have in-depth knowledge of Microsoft Server operating systems (Windows Server 202x...), Broadcom VMware Virtualization (vSphere, Aria Suite...), as well as Cloud concepts with AWS & Azure providers.
• Engineering: Systems engineering is a methodological approach encompassing the full lifecycle of design, evolution, and implementation of systems aimed at delivering efficient and cost-effective solutions to clients.
• Engineering activities within the team are broken down as follows:
  • Mastery of Virtualization concepts and OS master build (Windows Server, VMware, ...)
  • Acting as a technical reference point
  • Writing and updating installation, operation, and urbanization procedures
  • Contributing to process simplification and infrastructure optimization
  • Operations continuity (Mco) and technology watch
  • Ensuring service security (GPO, DRP, resilience, ...)
  • Infrastructure & activity monitoring through KPIs
  • Studies and analysis
• Scripting:
  • PowerShell, PowerCLI
  • VMware Scripts
  • Infrastructure-as-Code (JSON, Python, ...)
  • Grafana
• Consulting / project support:
  • These activities consist of participating in projects by bringing expertise, advice, and recommendations for the implementation of solutions.
  • Contribute to “Build” activities (Pre-Sales, needs assessment, ...)
  • Recommend technical solutions to meet project needs
  • Propose, understand, and validate the technical solutions to be implemented
  • Support Project Managers / Architects throughout all phases of a new need and during the entire project execution
  • Carry out all infrastructure build operations within the framework of projects
  • Train, support, and hand over to operators for the exploitation of systems built by the expert
• support / expertise:
  • The expert will be required to handle complex incident resolution and contribute to analyzing root causes of incidents.
  • Manage and collaborate on incident/problem resolution involving multiple domains of expertise (Network, Storage, Backup, ...
  • Support operators in handling level 3/4 incidents
  • Act as the liaison with solution vendors (Hardware/software)
• Technology watch:
  • This activity consists of staying alert to solutions that can improve systems management.
  • The expert will also be expected to actively contribute by proposing new solutions to study/test and by helping to define future technology directions.

Required cross-functional skills

• Network, Storage, and backup solutions
• Active Directory (GPO, OU management, security rules, ...)
• Languages: English (Dutch required for Belgian contexts)
• Supervision and monitoring solutions
• ServiceNow