💼Job Title: IP NOC Helpdesk
👨💻Job Type: Freelance
📍Location: Brussels, Belgium
💼Work regime: Hybrid
🔥Keywords: Helpdesk, L2 support, CCNA, LAN, WAN, and Network
Sector: our client is a leading company in the energy sector, renowned for its expertise in transmission and distribution networks. It plays a vital role in ensuring the reliability and efficiency of electricity supply across regions. With a commitment to innovation and sustainability, this company invests in cutting-edge technologies to optimize Grid operations and integrate renewable energy sources.
What you'll do
Front desk operator responsibilities
- Handle calls and emails, take action on simple tasks, and escalate complex issues.
- Monitor Datacom networks (PDH, SDH, DWDM, VoIP, IP/MPLS, LAN) and verify alarms.
- Perform Level 1 incident management: troubleshoot, apply workarounds, and escalate as needed.
- Manage configuration and standard change requests; coordinate with internal teams.
- Support planned works: monitor subcontractor activities, apply changes, and restore configurations.
Back Office responsibilities (progressive role)
- Plan and coordinate fiber interventions with internal teams and third parties.
- Prepare for planned works: analyze network impact, coordinate with stakeholders, and implement redundancy.
- Handle Level 2 incident management and vendor coordination.
- Support and manage Datacom infrastructure projects.
- Maintain documentation, share knowledge, and contribute to process improvements.
What you bring
- You are fluent in Dutch or French, with a good knowledge of the other language. You have a good working knowledge of English. (this is an absolute must!)
- should hold a bachelor's degree in electronics, ICT or telecommunications, or have equivalent technical experience in this field,
- must have already a few years of experience as a Helpdesk officer or Network Operations Support
- must have an all-round practical and operational knowledge of modern LAN and WAN networks and their management: PDH, SDH, DWDM, Ethernet, IP/MPLS, VoIP,
- must be motivated to continuously refine and broaden his/her technical knowledge of Datacom networks and their management,
- needs to be able to work independently and methodically, to set the right priorities, have a sense of responsibility and can assess risks accurately,
- needs to be customer-oriented and cope well with stress,
- must be flexible and approachable (tasks may be suddenly interrupted by urgent operational issues),
- must be able to work in a complex organizational environment,
- must be able to cope with a combination of different network environments and tools,
- must have good communication skills for interacting (mostly via phone) with other colleagues, departments, suppliers, service providers, ...
