TSM Process Manager / Specialist
Help shape the future of IT service excellence by joining a leading international organization. We're looking for an experienced ITSM Process Manager/Specialist to strengthen the IT governance team, where ownership, process optimization, and collaboration drive our mission to deliver reliable and efficient IT services.
📍 Location: Brussels - 2 days per week onsite (at least 1 day at Boreal office is required)
📄 Contract Type: CDI/Freelance
🗓️ Start Date: ASAP
🗣️ Languages: Very good English (Dutch is a plus)
Responsibilities
- Process Management: Design, maintain, and update ITSM processes, integrating changes such as new role introductions, tooling solutions, and optimization initiatives.
- Adherence Monitoring: Ensure compliance with KPIs and process flows, following up with process actors as needed.
- Continuous Improvement: Enhance processes in line with ITIL, SIAM, and audit results to ensure best practice alignment.
- Implementation & Training: Onboard and train teams, ensuring smooth adoption of ITSM processes across the organization.
- Governance: Drive governance activities, lead process improvement initiatives, and align with key stakeholders and other organizational units.
Requirements
Technical
- At least 10-15 years of experience in IT
- Strong engineering background with system thinking, design, and process modelling expertise
- Solid knowledge of ITIL & SIAM (certifications are a plus)
- Strong analytical and visualization skills with ability to create process blueprints
- Experience in project management, stakeholder coordination, and driving execution
- Skilled in preparing executive summaries and presenting complex solutions clearly
Non-Technical
- Excellent communication skills (written & oral) in English
- Strong stakeholder management and conflict resolution abilities
- Proactive, hands-on, and results-driven approach
Join a highly skilled IT team driving excellence in service delivery and governance for one of Europe's most innovative technology environments.
👉 Apply now to take part in shaping the future of IT service management.
