Job Description - IT Process Manager (Freelance / Permanent)
As part of a strategic initiative focused on IT process improvement and compliance with European regulations such as DORA, we are looking for an IT Process Manager
This is a new position built from scratch, as these responsibilities are currently distributed across multiple teams.
Mission
You will be responsible for analyzing, documenting, and improving IT processes, as well as implementing controls and ensuring alignment with internal guidelines.
Key Responsibilities
- Analyze existing IT processes
- Document processes based on internal guidelines (±40 guidelines to implement)
- Identify gaps between current and target state
- Define and implement remediation actions
- Set up and formalize internal controls
- Define clear procedures (what to do, how, timelines, responsibilities)
- Contribute to the creation of a large documentation framework (100+ documents)
- Collaborate with internal stakeholders to gather information
- Support continuous improvement initiatives
- Adapt processes during ongoing changes and transformations
Profile
- Proven experience in IT process management and documentation
- Strong ability to structure and formalize complex processes
- Experience in regulated environments (insurance is a strong plus)
- Good understanding of EU regulations, including DORA
- Autonomous, structured, and detail-oriented
- Strong writing and documentation skills
- Bilingual FR or NL + ENGLISH
- No specific tools imposed
- Experience with ITSM or process/documentation tools is a plus
📍 Conditions
- Duration: Long-term
- Start date: ASAP
- Work setup: Flexible, remote possible depending on workloa
