Hybrid Full-time
About the Job
We're in search of an IT Helpdesk Support Consultant. Our partner is committed to upholding EU Regulations, with a focus on medical devices, cosmetics, and various consumer goods. Boasting over three decades of expertise, they prioritize top-notch service and strive to streamline manufacturers' compliance procedures to ensure the safety of products in the market.
Your role and responsibilities include
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Delivering IT services to internal users, addressing tasks through a trouble ticketing system.
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Managing various IT tasks, including system deployment, monitoring, and maintenance of Hardware and
software.
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Overseeing network and information systems, user access control, and remote access management.
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Handling ad hoc IT tasks, projects, and troubleshooting.
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Training interns and junior team members.
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Coordinating with external suppliers for system development and maintenance.
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Providing internal trainings on department-related matters and supporting ISO quality standards
implementation.
Requirements
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Bachelor's or Master's degree in Computer Science, Informatics, or Network Engineering.
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2-3 years of relevant professional experience in IT.
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Fluency in English, Flemish, or French; proficiency in other languages is a plus.
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Proficiency in MS Office Suite, Windows, and Windows Server.
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Advanced knowledge in TCP/IP, network topology, IP telephony, and VoIP Networking. MSFT SharePoint and MSFT 365 products
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Certifications in Quality Management(ITIL, ISO/IEC 27001) and ITIL.
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General knowledge in CRMS and DMSs.
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Excellent communication, negotiation, and presentation skills.
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Strong problem-solving and analytical abilities.
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High adaptability, flexibility, and dedication.
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Willingness to travel within/outside the European Union.
Skills:
- Troubleshooting,
- Team Motivation,
- Helpdesk Management,
- Quality Control,
- IT Governance,
- IT Service Management Software,
- TCP Protocol, Presentations,
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Windows Server, Internet Protocol Suite (TCP/IP)
Benefits
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Professional and personal development opportunities.
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Engagement through knowledge sharing and initiatives.
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Access to cutting-edge technologies and experts.
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Opportunities for international events participation.
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Positive and caring work environment with various team activities.
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Flexible work hours.
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Special benefits including mobile subscription, health coverage, extra paid days off, meal vouchers, and
professional courses.
