Job Description
As member of the L3 Frontend Support team you will mainly focus on providing 3rd line support for incidents, problems, reporting and monitoring for cases where 1st or 2nd line team was not able to solve the issue at hand.
Typical Tasks
- Incident handling
- Operational management, configuration and troubleshooting of client OS, applications and O365 (Exchange, SharePoint, Teams,...) (3th Line Support)
- Interaction with customers (including VIP customers)
- Writing work instructions for 1st and 2nd line
- Training of team members
- Administering Microsoft Office 365
Required Skills and experience
- Expert knowledge/troubleshooting of Microsoft products (Windows 10, O365 (Exchange, SharePoint, Teams, ...))
- Mac OS knowledge is a plus.
- Proficient in creating PowerShell scripts (VBScript or Win Batch would be an asset)
- Proficient knowledge of Azure
- Basic knowledge of SCCM/ InTune
- Basic knowledge of Trend Micro and O365 Security (ATP, Cloud App Security,...)
- Basic knowledge of Application packaging and testing
- Basic knowledge of Networking (TCP/IP)
- Microsoft Certifications are an added value
Personality and Values
- Excellent team player
- Communicative and assertive
- Committed to quality Methodical and able to treat several problems autonomously. Very good troubleshooting and problem-solving skills.
- Customer minded
- Sense of responsibility and self-initiative
- Perseverance
- Dutch verbal and writing skills (mandatory)
