Program Manager
location: Antwerp
About the role
The Program Manager is responsible for the realization of the strategic goals for implementation of the MECOMS product in the market segment.
Responsibilities
- Draws up and manages the business plan for the market segment in order to ensure that strategic goals are achieved
- Supports the bid process regarding planning, effort estimates and project approach
- Organises follow up and continuous improvement of operational processes
- Installs practices to ensure "within budget, scope, planning" delivery of projects, manages customer expectation and supports the customer in his change management
- Builds a close team of highly qualified employees and stimulates collaboration between team members in order to achieve the best results
- Manages the different aspects of the profit/loss of the projects within the market segment
- Acts as a people manager and coach for his team members
- Represents the company at customers to build and maintain sustainable relationships
- Maintains a good relationship with different stakeholders within the company (other departments) and outside the company (prospects, customers, partners)
Required skills
- Strong leadership skills (coaching, delegating & motivating, show confidence, build up trust...)
- Good understanding of the utilities market
- Strong program management skills: good understanding of the MECOMS solution and implementation practices as well as good understanding of the implementation impact with the customer and overseeing organisational changes at the customer caused by software implementation projects and supporting the customer in this process
- Fluent in building relations with different levels within a company
- Strong communication skills
- Ability to influence, negotiate and build consensus
