SAP CRM Lead Analyst
- Location: East Flanders (Hybrid - telework possible in consultation)
- Start Date: 01/02/2027
- Duration: 24 months
- Application Deadline: 19/11/2026
1. Mission Context:
Join a key player in the Belgian energy sector as a SAP CRM Lead Analyst within a multidisciplinary agile product team. You will take on a content-driven leadership role, helping the team translate complex business needs into coherent, feasible, and future-proof CRM solutions while safeguarding end-to-end coherence across processes, functional analyses, data, integrations, and architecture.
You will work closely with the Product Owner, functional analysts, developers, architects, and colleagues from other product teams. Your added value lies in setting and safeguarding a shared solution direction, connecting different expertise areas, and making choices, risks, and dependencies visible early.
- Key Details:
- Work Regime: Full-time (100%)
- On-site Presence: Hybrid (telework policy applies, determined in consultation)
- Flexibility: Occasional travel to other locations may be required
- Language: Dutch (Mandatory)
2. Tasks and Responsibilities:
Safeguard the End-to-End Solution Direction:
- Understand complex business needs, ask critical questions, and help translate them into robust CRM solutions
- Monitor coherence between processes, data, integrations, and CRM functionality
- Look beyond individual stories, functionalities, or applications
- Challenge needs and assumptions where it can lead to better solutions
- Explore alternative solution directions with the team
- Make pros/cons, risks, and dependencies visible
- Ensure solutions fit within the product vision and are sufficiently future-proof
Take a Leading Role in Complex Refinements:
- Help structure complex topics in advance
- Map functional and technical uncertainties
- Detect dependencies with other systems and product teams
- Help investigate alternative solution directions
- Make open decisions explicit
- Ensure the right analysts, developers, architects, and experts are involved in time
- Help the team clarify important solution questions and dependencies
Safeguard Coherence with Architecture:
- Recognize when solution choices have broader architectural impact and ensure timely alignment with architects
- Raise architecturally relevant questions in time
- Align solution directions with architects
- Translate architecture principles and decisions into concrete consequences for CRM
- Ensure solutions align with applicable guidelines, standards, and best practices
- Help document decisions and their impact clearly
- Represent the product team in relevant content-related consultation forums
Look Beyond the Own Product Team:
- Identify cross-team dependencies early
- Actively collaborate with analysts, lead analysts, and architects from other product teams
- Organize content-related alignment across team boundaries where needed
- Help safeguard end-to-end coherence when a solution affects different systems or teams
- Prevent locally optimal solutions from causing problems further down the chain
Support Product Owner and Team with the Roadmap:
- Make technical and functional dependencies visible
- Advise on feasibility and solution complexity
- Help identify risks early
- Advise on a logical phasing of larger roadmap initiatives
- Help determine which analyses or architectural decisions are needed in advance
- Provide input on required analysis and development capacity
Coach and Support Functional Analysts:
- Act as a content-related sounding board
- Help clarify complex functional questions
- Review analyses and solution proposals
- Detect inconsistencies and gaps between different analyses
- Stimulate reuse and consistent solutions
- Promote knowledge sharing within the team
- Coach less experienced colleagues and help them grow in their role
Stay Involved During Realization:
- Be available for complex functional or solution-related questions
- Help clarify ambiguities for analysts, developers, and testers
- Ensure the realized solution aligns with the agreed solution direction
- Signal new risks or dependencies when they become visible during realization
- Help the team reconsider solution choices when new insights arise
3. General Skills:
- Leadership through expertise, oversight, initiative, and persuasiveness
- Takes initiative and ownership without taking over others' responsibilities
- Brings people together around a common solution direction
- Communicates clearly about choices, risks, and dependencies
- Constructively challenges needs, assumptions, and existing solutions
- Stimulates collaboration between business, analysis, development, and architecture
- Actively shares knowledge
- Coaches' colleagues and stimulates their autonomy
- Thinks beyond the boundaries of own team and application
- Seeks the best solution together with the team
4. Specific Skills:
- Similar Technology: 5+ years demonstrable experience (Senior level)
- Coaching & Training: Demonstrable experience coaching and training employees in SAP CRM
- End-to-End Solution Thinking: 7+ years' experience (looking beyond one requirement, user story, or application; understanding impact on processes, data, integrations, other systems, and teams)
- Functional Analysis: 7+ years' experience (understanding, challenging, and translating complex business needs into functional solutions; able to assess analyses from other analysts)
- Complex CRM Solutions: 7+ years' experience, preferably in an enterprise environment
- Solution Design: 7+ years' experience (elaborating and comparing solution alternatives on feasibility, impact, risks, and future-proofness; able to spar with architects)
- Language: Dutch CEFR C2
- Belgian Energy Sector: Demonstrable experience
- Complex Refinements: Demonstrable experience leading complex refinements (content-driven)
- Cross-Team Working: Demonstrable experience (viewing solutions and dependencies across product team and system boundaries)
- Agile Product Team: Demonstrable experience (backlog refinement, user stories, sprint workings, collaboration between Product Owner, analysts, and developers)
5. Language Requirements:
- Dutch: CEFR C2 (mandatory)
6. How to Apply:
Please send the following documents to jobs@rwavesit.com with a CC to contact@rwavesit.com :
1. Your updated CV
2. Your expected daily rate
3. Brief summary of relevant SAP CRM experience and at least 2 reference projects
Be sure to include the job title "SAP CRM Lead Analyst" and the reference JD261102 in the subject line of your email.
