IS Functional Analyst (WEB Functional Analyst)
Join Satellit as a functional analyst responsible for shaping and documenting requirements for a B2B web portal and other digital customer channels used by Sales and Customer Operations. You will run stakeholder discovery, convert needs into development-ready specifications and user stories, map and model end-to-end processes, assist testing and user acceptance efforts, help resolve operational incidents, and produce clear solution documentation and training materials.
Who are you?
Skills & Competences:
- UX / customer-centric design
- Azure DevOps
- Agile
- Salesforce
- Documentation and visualization
- Content Management Systems
- Change management
- Process modeling
- Stakeholder communication
- Workshop facilitation
- Magnolia
- BPMN
- UML
- SAP
- Webservices
- QA and UAT
Preferred Qualifications:
- Bachelor's degree in Computer Science, Information Technology, Business Administration or a related discipline (or equivalent experience).
- Between three and five years of hands-on experience in a functional analyst or similar role.
- Practical exposure to the Energy or Utilities industry.
What will you do?
- Plan and lead discovery workshops and requirements sessions with business stakeholders to capture needs, clarify scope and prioritize digital initiatives.
- Translate stakeholder requests into organized functional specifications, decomposed user stories and measurable acceptance criteria.
- Create and maintain process and solution models using standard notations (for example BPMN or UML) to define functional boundaries and workflow sequences.
- Work closely with development and QA teams to verify correct implementation, oversee interfaces between systems, and support quality assurance and user acceptance testing.
- Triage and support resolution of production incidents, deliver targeted short-term fixes in CRM and web channel components, and assist change adoption.
- Produce concise, well-structured documentation and visual guides, prepare user training materials, and contribute to ongoing improvements in process documentation.
Technologies (mandatory)
- QA
- Acceptance Test
- UX
- Microsoft Azure Devops
- CMS System
- agile
- Webservice
- Magnolia
- SAP
- UML
- Salesforce
- Business Process Model And Notation
