As a Service Engineer - Plant Operations, you will be part of the team that is responsible for the entire "Support & Improvement" aspect in the domain of Business Applications.
Function
- You support key users and deliver high-quality service across all business communities.
- You focus on plant operations (production, quality, supply chain, specs, procurement, technical service) and guard integration with logistics, automation and finance.
- You provide group-level support for all La Lorraine Bakery Group entities.
- You organize knowledge-transfer sessions after go-lives and expansions.
- You maintain process and system documentation in the interactive IT knowledge platform.
- You strengthen community know-how through training, updated documentation, and managing roles/authorizations.
- Youbtest applications, resolve incidents, improve recurring issues, and gather user feedback for continuous improvement.
- You build strong stakeholder relationships and support rollout projects for growth.
- After a six-month onboarding period, you will be included in the on-call duty service (24x7). This will be for a maximum of one week per month
You will work from the headquarters in one of the home countries of LLBG (Ninove, Erpe-Mere, Kladno, Nowy Dwór Mazowiecki, ...) and you will report to the Business Applications Team Service Lead Plant Operations.
Your Profile
- You have a master's degree or equivalent by experience.
- You have experience with an ERP system and knowledge of at least one plant operations module (production, quality, planning, ...).
- Knowledge of SAP S/4HANA and MES systems is a strong plus.
- Genuine interest in all roles, activities and systems within plant operations.
- You have an analytical mind, process-oriented and you are a conceptual thinker
- You are results- and goal-oriented and never lose sight of deadlines.
- You are service-minded, hands-on, and able to communicate clearly in English and Dutch with diverse stakeholders.
- You enjoy sharing knowledge, training others, expanding your expertise.
Our Offer
- You will join an international family-owned company with a strong long-term vision, where more than 5,300 enthusiastic colleagues work together, driven by five core values.
- We invest in a happy work environment through various sports and team events.
- You can literally taste our passion every day through our fresh and innovative top-quality products.
- You will help build a better world, as sustainability is high on our agenda.
- You will get the opportunity to grow and develop in a highly dynamic environment. Our LLBG Academy supports you in becoming the best version of yourself.
- We offer an attractive financial package, complemented by meal vouchers, hospitalization insurance, group insurance, a company car, and 10 additional vacation days on top of the statutory leave.
- You are given the space to roll up your sleeves, take initiative, and truly make a difference.
