We are seeking a highly skilled ServiceNow ITOM CMDB Expert to optimize our ServiceNow Configuration Management Database (CMDB). The ideal candidate will have extensive experience with ServiceNow Discovery, ITOM Visibility, and integrating various data sources. This role involves designing and implementing discovery strategies, ensuring data accuracy, and enhancing our IT service management processes. Join us in Brussels with 50% remote work flexibility for a project starting ASAP and ending 31/12/2025 (with potential extension).
Company Description:
Join a leading financial institution known for its innovative approach to banking and commitment to delivering exceptional financial services. Our organization is dedicated to providing a comprehensive range of banking products and services to both individual and corporate clients. We are at the forefront of digital banking, leveraging cutting-edge technology to enhance customer experiences and streamline operations. With a strong presence in the market and a focus on continuous improvement, we offer a dynamic and rewarding work environment for professionals looking to make a significant impact in the financial sector.
1. Your Role
We are seeking a highly skilled and experienced external consultant to provide expert guidance and hands-on support in optimizing our ServiceNow Configuration Management Database (CMDB) leveraging ITOM Visibility. This critical project aims to enhance our IT service management processes, improve operational efficiency, and provide a reliable foundation for informed decision-making across the organization. The ideal candidate will possess deep knowledge of ServiceNow CMDB best practices, extensive experience with ITOM Visibility implementation and configuration, and a proven track record of delivering successful outcomes.
2. Your Responsibilities
Discovery Strategy and Planning: Collaborate with stakeholders to define the discovery strategy, scope, and data sources to be integrated into the ServiceNow CMDB.
Discovery Source Configuration: Design and configure CMDB modules and workflows to support IT operations and service management. Lead the configuration and troubleshooting of ServiceNow Discovery to connect with various on-premises and cloud data sources, including but not limited to
- Windows and Linux servers
- Kubernetes clusters
- Databases (e.g., SQL Server, Oracle, PostgreSQL)
- Network appliances (e.g., Cisco, Juniper)
- Cloud platforms (e.g., AWS, Azure, GCP)
Integration Management: Plan and execute the integration of different discovery sources, ensuring efficient and reliable data collection, and design the integration strategy for the CI/CD pipeline.
CMDB Data Model Alignment: Ensure the discovered data aligns with the defined CMDB data model and make recommendations for necessary extensions or modifications.
Discovery data validation and reconciliation: Develop and implement data reconciliation processes to minimize discrepancies and maintain data accuracy, and ensure the accuracy and reliability of configuration items (CIs) within the CMDB.
Health and Performance Monitoring: Implement mechanisms to monitor the health, completeness, and performance of the discovery processes and the resulting CMDB data.
Documentation: Create comprehensive documentation, including discovery source configurations, integration guides, and data validation procedures.
3. Your Profile and Skills
- Proven experience (3-5 years) working with ServiceNow Discovery and CMDB.
- Proven experience in successfully establishing and developing a ServiceNow CMDB in a complex enterprise environment.
- Proven experience in configuring and troubleshooting ServiceNow Discovery for diverse on-premises and cloud environments.
- Deep understanding of CMDB foundational concepts and data modelling principles.
- Strong understanding of ITIL processes, specifically around Configuration Management and Change Management.
- Technical knowledge of ServiceNow platform capabilities, including form building, dashboard creation, and reporting.
- Hands-on experience integrating various data sources with ServiceNow Discovery using different methods and protocols.
- Experience in integrating CI/CD tools (e.g., Jenkins, GitLab CI, Azure DevOps) with ServiceNow.
- Familiarity with scripting languages relevant to CI/CD tools and ServiceNow (e.g., Python, Shell scripting, JavaScript).
- Excellent communication and collaboration skills.
- Ability to work independently and as part of a team.
- ServiceNow certification is highly desirable.
Are you a ServiceNow wizard ready to take your career to the next level? Join a leading financial institution and play a pivotal role in transforming our IT operations! We are seeking a dynamic ServiceNow ITOM CMDB Expert to optimize our CMDB and enhance our IT service management processes.
What We Offer
- Start Date: ASAP
- End Date: 31/12/2025 (with potential extension)
- Location: Brussels with 50% remote work flexibility
- Impactful Work: Lead discovery strategies, integrate diverse data sources, and ensure data accuracy.
- Innovative Environment: Work with cutting-edge technologies and make a real difference.
If you're passionate about leveraging your ServiceNow expertise to drive operational excellence, we want to hear from you!
