Description
- Translates the needs and internal customer strategy, supports operational teams and develops creative solutions
- Guarantying the quality and conformity of the deliverables provided with regard to the terms of the contract
- Ensuring the optimal satisfaction of our customers: to maintain a proactive contact with them, to identify their new needs in order to facilitate a positive and productive long-term relationship
- Analyzing deviations from SLAs, identify and handle complaints;Putting in place service improvement plans (quality and continuous monitoring of customer
- satisfaction) through the service level report for tactical and operational aspects
- Participating in the service management process such as incident, change and problem management (ITIL)
- Providing suggestions and develop solutions with the sales team (pre-sales / bid)
- Participating to the bid process: describe the part SDM in proposals and present and defend proposals to clients. Profile:-Preferably a master's degree in computer science, economics or management;-Proven experience in the field of infrastructure;
- Knowledge of distributed and Mainframe infrastructures and components (SAN, OS, servers, Virtualization, DB, Web, etc.) and / or software solutions
- Inborn, proactive, dynamic leadership, active listening, customer-oriented, real analytical skills, excellent communicator
- Experience in processes and good practices in project management and IT services
- Able to produce an analytical, structured and efficient reporting
Skills
- Min 3-5 years experience in service delivery management
- A certification in the field of service management ITIL or equivalent
- A certification in the field of project management is a real asset
- (Prince2, PMI, 6Sigma, etc.)
- French and Dutch
Details
- Duration: longterm renewable contracts
- Location: Leuven
