Function
We're looking for a proactive and technically skilled Application Support Engineer with a strong focus on web applications and CRM systems. In this role, you'll support the daily operation, maintenance, and improvement of key digital platforms used across the organization, ensuring a seamless experience for both internal teams and end-users. You'll serve as a key point of contact between IT, Marketing, Sales, and external vendors to help resolve issues, improve system usage, and contribute to digital transformation.
Key Responsibilities:
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Provide 1st and 2nd line support for web-based applications and CRM systems (e.g., Odoo, HubSpot)
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Troubleshoot functional or technical issues, escalating to vendors or developers when needed
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Monitor application performance and identify areas for optimization
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Support integrations between CRM/web platforms and other systems (e.g., Learning Platforms)
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Manage user access, roles, and data security within assigned applications
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Maintain and update knowledge base and documentation for end-users
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Assist in testing and deploying application updates and new features
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Participate in CRM/web projects and rollouts (e.g., data migration, new features, training)
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Provide technical assistance with the Odoo implementation and migration.
Profile
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Bachelor's degree in IT, Computer Science, Business Information Systems, or equivalent through experience
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Minimum 2 years' experience in application support, ideally with web platforms and/or CRM systems
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Familiarity with CRM tools such as HubSpot, Odoo, or similar
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Advanced knowledge of HTML, CSS, JavaScript, and understanding of web technologies
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Understanding of APIs, data integrations, and cloud-based platforms
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Strong analytical and problem-solving skills
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Good communication skills - able to explain technical issues to non-technical users in both Dutch and English
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Experience with ticketing systems
Nice to Haves:
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Experience with SQL or reporting tools (e.g., Power BI, Google Analytics)
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Experience with Python and Linux
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Familiarity with CMS platforms (e.g., Craft, WordPress, Odoo CMS)
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Previous experience supporting Marketing or Sales teams in a digital environment
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Basic understanding of GDPR and data privacy principles
Soft Skills:
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Customer-oriented mindset
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Detail-focused and highly organized
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Team player with a collaborative spirit
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Able to manage multiple tasks and deadlines
Company:
Our organizational culture is warm and open-minded with ambitious and driven colleagues. Our aim is to further internal relationships and to make work fun.
Our customers and many of our staff members come from every corner of the globe, giving us a strong international vibe.
Ours is a highly flexible work environment where you can expect a great deal of autonomy and room for deploying and developing your own entrepreneurship. This will allow you to create the work-life balance that works for you.
You will work in a hip and sustainable environment in the very heart of Antwerp.
Besides an appealing salary with benefits, we offer you the opportunity to further develop your skills and to grow as a professional.
In sum, a job that has an impact!
