Workplace Support Technician (Advanced)
📍 Brussels, Belgium
📅 Start Date: September 2026
⏳ Initial 12-month contract with extensions possible (up to 3 years)
🕒 Full-time (40 hours/week)
About the Opportunity
Our client is looking for an experienced Workplace Support Technician to join a dynamic international IT Workplace & Helpdesk team supporting a large enterprise environment with over 1,000 users.
You will be part of a collaborative Brussels-based team working closely with colleagues across multiple locations, ensuring the delivery of high-quality end-user support services and contributing to workplace technology improvement projects.
This position is ideal for a service-oriented IT professional who enjoys combining hands-on support, troubleshooting, workplace technologies, and user interaction in a fast-paced environment.
Key Responsibilities
- Provide 1st and 2nd line IT support via phone, email, and face-to-face interactions.
- Diagnose, troubleshoot, and resolve hardware, software, and workplace-related incidents.
- Manage and coordinate IT service requests from initiation to closure.
- Deliver support for laptops, desktops, smartphones, tablets, and mobile devices.
- Configure, install, and maintain Windows and Mac workstations.
- Manage workstation inventory and asset lifecycle processes.
- Produce and maintain technical documentation and knowledge articles.
- Deliver VIP and executive-level support when required.
- Work closely with internal teams and third-party suppliers to resolve operational issues.
- Support workplace transformation and continuous improvement initiatives.
- Contribute to workplace and mobility projects.
- Advise users and stakeholders on workplace and mobile technology solutions.
Required Experience
- 5 to 8 years of experience within IT Support, Workplace Services, or Helpdesk environments.
- Experience supporting large enterprise environments (+1,000 users).
- Strong exposure to both proximity support and hotline/service desk activities.
- Experience providing VIP support.
- Experience supporting mobile devices and mobility services.
- Good understanding of IT Service Management processes.
Technical Skills
Mandatory
- Windows 10 / Windows 11
- Microsoft 365 / Office 365
- macOS
- Active Directory
- Advanced troubleshooting skills
- Workplace support and deployment experience
Nice to Have
- PowerShell
- ITIL certification or experience
- Experience within trading, energy, or highly operational environments
Language Requirements
- Dutch: Fluent (C1) - Mandatory
- English: Fluent (C1) - Mandatory
- French: Fluent (C1) - Strongly preferred
Personal Attributes
We are looking for someone who is
- Customer-focused and service-oriented
- An excellent communicator with strong interpersonal skills
- Comfortable working autonomously
- Proactive and willing to take ownership
- Analytical and solution-driven
- Capable of managing multiple priorities simultaneously
- Calm and effective under pressure
- Reliable, organized, and punctual
- Passionate about technology and workplace innovation
- A strong team player who enjoys collaborating with others
Working Environment
- Primarily based in Brussels.
- Occasional travel to a nearby backup site is required.
- Limited international travel may occasionally be needed.
- Hybrid work may be possible subject to business requirements.
- Coverage of business operations between 08:00 and 19:00.
What You'll Deliver
- High-quality end-user support services.
- Efficient incident and request management.
- Workstation deployment, installation, and configuration.
- Asset management and inventory control.
- Continuous service improvement initiatives.
- Contribution to workplace and end-user technology projects.
- Enhanced user experience and service quality across the organization.
This is an excellent opportunity for a senior IT support professional seeking a long-term assignment within a modern enterprise environment where customer service, workplace technologies, and continuous improvement are at the heart of the role.
To find out more about Huxley please visit www.huxley.com
